Account Manager/Sales Specialist

Job not on LinkedIn

October 5

🗻 New Hampshire – Remote

Although this job is listed in New Hampshire, this company may be open to hiring remote in other states.

💵 $50k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Aquifer

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Education • Healthcare Insurance

Aquifer is a leading provider of online clinical learning resources for medical and health professions educators and students. Since its establishment in 2006, Aquifer has facilitated the completion of over 15 million virtual patient cases. The company offers a variety of educational tools and courses across numerous fields such as family medicine, internal medicine, pediatrics, and more. Aquifer’s robust platform is designed to enhance clinical decision-making skills through realistic virtual patient cases and customizable quizzes. It is widely utilized in medical schools, physician assistant programs, and nursing practitioner programs across the United States and internationally.

11 - 50 employees

Founded 2012

📚 Education

⚕️ Healthcare Insurance

📋 Description

• Own a portfolio of 80-100 educational institution accounts (‘programs’) serving as the primary point of contact and engagement. • Ensure effective account activation and onboarding of new and renewing customers. • Analyze account health, enterprise product usage and user engagement data to uncover risks and opportunities. • Collaborate with Curriculum Services and Product Team to support effective program-wide adoption and use of Aquifer’s solutions. • Conduct strategic Quarterly Business Reviews (QBRs) with program contact to ensure alignment of Aquifer solutions with evolving program goals. • Drive annual contract renewals and prevent churn through proactive relationship management across the program. • Identify and close upsell and cross-sell opportunities. • Target and win net-new institutional business through outbound sales efforts. • Provide complete weekly pipeline reporting and funnel management in accordance with forecasting cadence. • Maintain detailed client records within the CRM (HubSpot). • Collaborate effectively across internal cross-functional teams.

🎯 Requirements

• 5+ years of software/technology account management or sales experience. • “Hunter and Farmer” mentality with a proven record of revenue growth and client retention success. • Outstanding communication, consultative selling and relationship-building skills with diverse stakeholders (external and internal). • Strong business acumen and accountability with a data-informed approach to client health and expansion. • Motivated by a high-touch customer focus, sense of urgency and a drive for results. • Facile at leveraging a CRM system (HubSpot) and data tools to execute a robust portfolio management. • Experience working with academic institutions or health professions education is a plus. • Experience implementing and using AI tools to support effective account management and customer relationships is a plus.