Technical Business Analyst – Payments

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £48k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Arbor Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 B2B

💰 Private Equity Round on 2020-12

Education • B2B • Software

Arbor Education is a rapidly expanding company dedicated to transforming the way schools operate by freeing staff from administrative tasks and enhancing collaboration. Utilizing a Management Information System (MIS), Arbor Education provides tools to improve school processes and educational outcomes for over 5,000 schools. Their mission-driven team, consisting of ex-teachers, education technology engineers, and specialists, is passionate about providing effective solutions to improve the educational sector. Founded in 2011, Arbor Education is driven by a commitment to innovation and the well-being of teachers and students, along with a dedication to diversity and inclusion in its workforce.

📋 Description

• Collaborate with the Payments Senior Product Manager to shape, challenge and deliver a strategic product roadmap aligned with company goals • Define problems and hypotheses based on customer needs and feedback, ensuring alignment with the product strategy. • Work with Engineering and Product Design to identify assumptions, risks and validate feasibility of potential solutions • Support the Payments Senior Product Manager in planning and coordinating the delivery of product development, through iterative sprint cycles and regular team ceremonies • Decompose high-level product initiatives into detailed user stories, functional specifications and acceptance criteria • Define detailed business rules, data validations, and error-handling scenarios to ensure robust technical solutions • Document current and future-state workflows using data flow diagrams, sequence diagrams, and system schemas to guide the engineering team • Collaborate with security and compliance stakeholders to ensure product requirements meet data protection regulations and payment security frameworks (e.g. PCI compliance) • Proactively identify, track and manage technical cross-team dependencies that could impact the product roadmap • Use data-driven iteration and testing to measure impact and inform adjustments. • Act as the primary technical point of contact for the 2nd Line Support team, reviewing and triaging escalated bugs, system behaviour queries and high-priority customer issues. • Partner with the Payments Senior Product Manager to prioritise support work, ensuring the resolution of bugs, maintenance and technical debt is balanced against strategic roadmap delivery. • Champion a user-centric approach using feedback, metrics, and research to inform product decisions. • Proactively communicate with stakeholders on milestones, progress, and adjustments to your plans. • Foster collaboration, communication, and a culture of shared learning within the team and across departments.

🎯 Requirements

• Proven experience working in a technical business analysis role, with cross-functional teams, including engineering, design, and customer success. • Experience working on complex technical requirements across multiple domains • Comfortable working with remote teams. • Passion for building user-centric products that make a difference. • Ability to effectively leverage data and metrics to make informed decisions • Exemplary communication skills; ability to persuade and provide compelling rationale for decisions • Proven experience working on payments products • Experience in the Payments, Finance or EdTech sector is desirable • Someone who thrives in a fast paced, AI-native environment with multiple internal stakeholders and high levels of collaboration.

🏖️ Benefits

• A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more! • 32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas • Life Assurance paid out at 3x annual salary • Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks • Private Dental Insurance with Bupa • Salary sacrifice Pension provided by Scottish Widows • Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay • 5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life! • Access to services such as Calm and Bippit (financial wellbeing coaching) • All of our roles champion flexible working and we are happy to discuss what this means to you • Social committees that plan team, office and company wide events to bring people together and celebrate success • Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc) • Volunteer with a charity of your choice for a day each year • Dog friendly offices!