Account Services Director

Job not on LinkedIn

🕒 October 19

🏄 California, Illinois, +2 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

💵 $61.9k - $96.2k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Arch Capital Group Ltd.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2001

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Arch Capital Group Ltd. is a global leader in providing specialty insurance, reinsurance, and mortgage insurance solutions. Arch offers risk management and risk financing services across a range of industries and operates through distinct businesses in North America, Europe, and Australia. The company is known for its innovative approach to risk, utilizing cutting-edge analysis to target and price risks effectively. Arch Capital Group's portfolio and operations reflect their commitment to sustainability and governance while continually seeking new market opportunities. Additionally, Arch Capital is recognized for its financial strength and increasing shareholder value through strategic growth and investments.

📋 Description

• Direct and coordinate service delivery on assigned account portfolios • Serve as key point of contact for internal business partners and stakeholders • Serve as key contact for servicing brokers and provide a differentiated customer service experience • Handle complex tasks and escalated issues, including account review and triage, policy issuance, rating preparation, billing, and CRITs resolution • Serve as lead and subject matter expert to Underwriting Operations teams • Provide direction, problem resolution, work distribution, training, and quality assurance • Develop and nurture relationships with Underwriters, Operations, Global Service Operations, IT, and other partners • Adhere to compliance and regulatory standards • Maintain account files and documentation • Participate in projects as needed • Utilize LEAN principles and methodology to continuously improve processes and procedures • Support NAC, Middle Market Construction, and Specialty business

🎯 Requirements

• Commercial Account Service experience/prior relevant insurance industry experience • Multi-line, admitted commercial P&C experience highly desired • Demonstrated expertise in Workers Compensation, Auto, General Liability, Umbrella, and Excess Liability • Strong customer service orientation with ability to operationalize customer needs • Ability to manage competing demands • Ability to influence outcomes • Strong ability to develop and nurture relationships with key partners • Effective written and verbal communication skills • Ability to work in a fast-paced work environment • 5+ years’ experience working in same or related field preferred • Bachelor’s degree and/or Insurance designation preferred • Proficient in Microsoft Office Suite • Knowledge of SmartSheets, ImageRight, PolicyWriter, Policy Decisions, or other insurance policy issuance platforms desired

🏖️ Benefits

• Multiple medical plans plus dental, vision and prescription drug coverage • Competitive 401k with generous matching • PTO beginning at 20 days per year • Up to 12 paid company holidays per year • 2 paid days of Volunteer Time Off • Basic Life and AD&D Insurance • Short and Long-Term Disability • Paid Parental Leave of up to 10 weeks • Student Loan Assistance and Tuition Reimbursement • Backup Child and Elder Care

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