Account Manager, MSP

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September 3

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Arctic Wolf

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The cybersecurity industry has an effectiveness problem. Every year new technologies, vendors, and solutions emerge, and yet despite this constant innovation we continue to see high profile breaches in the headlines. All organizations know they need better security, but the dizzying array of options leave resource-constrained IT and security leaders wondering how to proceed. At Arctic Wolf, our mission is to End Cyber Risk through effective security operations. To achieve this, we believe that organizations must do three key things:

1001 - 5000 employees

Founded 2012

📋 Description

• Assigned existing named MSP partners; responsible for new business acquisition, renewals, cross-selling, and end-to-end account management. • Develop and maintain strong relationships with MSP partners, serving as main point of contact. • Understand MSP partners’ business models and objectives to drive alignment and growth. • Facilitate regular service reviews, gather feedback, and ensure services align with partner needs. • Identify new business opportunities within existing MSP accounts and onboard new MSP partners. • Develop strategies for upselling and cross-selling additional cybersecurity solutions. • Drive sales of core cybersecurity services and manage contract renewals; forecast and track contract expiration dates. • Monitor partner performance and provide regular reports and updates to leadership. • Collaborate with internal teams (Partner Development Reps, Security Services, Concierge Security Teams) to ensure alignment. • Participate in partner-focused marketing and sales campaigns and educate MSP partners on new services and enhancements.

🎯 Requirements

• Bachelor’s degree in business, or related field; relevant experience can be considered in lieu of a degree. • 2+ years of experience in account management, preferably within the cybersecurity or technology sector. • Proven experience in managing and growing managed service provider (MSP) or channel partner accounts. • Strong understanding of the cybersecurity landscape and MSP business models. • Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners. • Proven track record of meeting or exceeding sales and retention targets. • Proficiency in CRM software (SFDC) and other tools commonly used in account management. • Fluent in English and Dutch; French is a strong plus. • Preferred: Experience selling SaaS, Security, Services in technology.

🏖️ Benefits

• Company shares for everyone – Our attractive compensation package includes company shares, giving every team member a direct stake in our success. • Our team, the pack – Join an international, diverse, and inclusive environment. • Flexibility for work and life – Flexible working hours for work-life balance. • Further development – Regular training, certifications, and opportunities for advancement; internal mobility encouraged. • Social events – Regular team gatherings, including legendary Arctic Wolf parties. • Compelling compensation packages, benefits, and equity for employees.