Claims Executive

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The Ardonagh Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

💰 Private Equity Round on 2021-12

Consulting • Legal • Insurance

The Ardonagh Group is one of the world’s leading independent insurance distribution platforms. We are a collection of best-in-class entrepreneurial and specialist brands with a network of over 250 locations and more than 12,000 employees. Our portfolio offers a highly diversified range of insurance-related products and services, catering to both complex multinationals and individuals. Our understanding of the audiences we serve, combined with our scale and expertise, enables us to deliver tailored product and risk solutions that meet customer needs.

📋 Description

• Focus on large client management in the mid-market proposition for all client types • Maintain claims service delivery standards by adhering to Group Procedures, the Claims Operational Procedures Manual and Acturis Best Practice Guide • Analyse client claims and incident data for claims defensibility and risk management assistance • Review industry trends and proactively advise clients on preventative measures • Arrange and manage regular client claims review meetings • Attend claims review meetings prepared and produce accurate, up-to-date claims management information • Support Account Executives and broking teams at renewal, new business and prospect meetings, in person or virtually as required • Act as a technical referral point for Account Executives and broking teams • Produce claims information and reports for client renewals and claims reviews within specified deadlines • Collaborate with broking and new business teams to provide high-quality claims data and support client retention and new business wins • Record claims details accurately on the relevant PAS system • Proactively manage claims and promptly escalate complaints, conflicts of interest and Errors & Omissions in line with Group policy and procedures • Liaise with clients, colleagues, TPAs, insurers and legal counsel as a key claims-management conduit

🎯 Requirements

• Broad technical knowledge of all general classes of insurance • Ability to read, understand and interpret insurance policy wordings and explain cover to clients and colleagues • Confidence challenging insurers on policy interpretation and applying it to claims • Ability to present and host face-to-face client reviews • Ability to analyse claims data, identify trends and advise clients on claims performance • Strong interpersonal and communication skills across a scaled, multi-site Claims function • Ability to manage expectations professionally • Ability to liaise with internal and external legal counsel and interpret advice for clients • Robust understanding of business processes and performance levers • Strong understanding of internal and external Claims functions, company performance, market intelligence and business drivers • Stakeholder management skills • Negotiation, contracting, consultancy, facilitation, influencing, presentation and communication skills • Willingness to undergo relevant pre-employment checks, including employment, address, credit history and standard criminal record checks

🏖️ Benefits

• Equal opportunities employer • Inclusive working environment committed to diversity, equity and inclusion • Employment checks prior to commencing employment, including verification of recent employment, address, credit history and a standard criminal record check • Standard benefits are referenced via the employer's benefits page, but specific benefits are not listed in the posting