Senior Client Services Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30k / year

⏰ Full Time

🟠 Senior

📁 Client Services

👻 Ghost score 0%

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The Ardonagh Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

⚖️ Legal

🛡️ Insurance

💰 Private Equity Round on 2021-12

Consulting • Legal • Insurance

The Ardonagh Group is one of the world’s leading independent insurance distribution platforms. We are a collection of best-in-class entrepreneurial and specialist brands with a network of over 250 locations and more than 12,000 employees. Our portfolio offers a highly diversified range of insurance-related products and services, catering to both complex multinationals and individuals. Our understanding of the audiences we serve, combined with our scale and expertise, enables us to deliver tailored product and risk solutions that meet customer needs.

📋 Description

• Act as the first point of contact for day-to-day client, Consultant, and insurer queries via phone and email • Proactively support policy renewals and new business in line with agreed SLAs • Manage the day-to-day running of an assigned client portfolio, including invoicing, accounts, claims, underwriting, and administration • Prepare draft client reports for renewals and new business requests • Complete work accurately and compliantly with FCA, Consumer Duty, and data protection requirements • Maintain up-to-date client records in the Policy Administration System • Act as a team role model, demonstrating strong client service behaviours, technical knowledge, and professionalism • Support the Team Manager with task delegation, mentoring, training, and occasional interviews • Own referrals and escalations through timely resolution • Identify opportunities to improve processes, service delivery, and ways of working

🎯 Requirements

• Proven customer service experience within financial services or insurance (minimum 3 years) • Experience within Group Risk, Healthcare, or Employee Benefits (minimum 3 years) • Strong organisation and time management skills, with the ability to manage priorities and meet deadlines • Excellent communication skills and confidence dealing with clients and insurers at all levels • High attention to detail and a strong sense of ownership over your work • Positive, flexible team player who enjoys supporting others and leading by example • Microsoft Office skills (essential) • Industry qualifications such as IF7 or GR1 are desirable, but not essential • Relevant employment checks, including verification of recent employment, address, credit history, and a standard criminal record check

🏖️ Benefits

• Monday to Friday, 37.5 hours per week, with no evenings or weekends • Fully remote / remote-first working arrangement • Hybrid working options once established in the role • Welcoming, supportive team environment • Ongoing training, development, and support with professional qualifications • Wellbeing, development, and career progression support • Equal opportunities, diversity, equity and inclusion commitment