Systems Administrator

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September 25

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Arise

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B2B • SaaS • Telecommunications

Arise is a leading provider of virtual customer experience solutions, leveraging cutting-edge technology to deliver flexible and exceptional customer service across a range of sectors including retail, travel, gaming, healthcare, BFSI, and energy and utilities. With its proprietary GigCX platform, Arise integrates advanced AI chatbots and sophisticated analytics to enhance omnichannel strategies, supporting businesses in adjusting to shifts in customer patterns and improving customer retention. The company focuses on creating flexible work opportunities and enabling work-from-home operations, thus contributing to improved operational efficiency and customer support quality.

201 - 500 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

📋 Description

• Setup and configure software as needed for remote employees. • Investigate and resolve complex problems with systems and software in a remote environment. • Conduct root cause analysis for recurring issues and collaborate with remote teams and stakeholders. • Provide technical guidance and support to remote team members and other departments. • Set up and manage Active Directory user accounts, groups, permissions, security and password policies; troubleshoot authentication and authorization issues. • Design, implement, and maintain RBAC policies across systems; review and update RBAC configurations. • Process onboarding and offboarding change requests to ensure least-privilege access. • Manage Okta configurations including SSO, MFA, user provisioning, and integrations with applications. • Maintain documentation and reporting of incidents, resolutions, environment changes, and process flows. • Identify and implement process improvements in problem management tailored to remote operations.

🎯 Requirements

• A degree in Computer Science, Information Technology, or related field. • At least 3 years of experience in IT problem resolution, with a focus on support of Active Directory and Identity and Access Management functions. • In-depth knowledge of IT infrastructure, systems, and software, with an emphasis on remote troubleshooting and support. • Relevant certifications (e.g., Microsoft Certified: Identity and Access Administrator Associate) are a plus. • Proven experience as a System Administrator, Network Administrator, or similar role. • Strong problem-solving and analytical skills. • Understanding of Identity and Access Management (Okta, Active Directory, RBAC). • Familiarity with RBAC concepts and implementation. • Effective written and verbal communication skills with a focus on customer service. • Skills in managing time and resources effectively in a remote work setting. • Knowledge of ITIL and RBAC standards a plus. • Proactive and self-motivated with strong attention to detail and adaptability to changing technologies.