Solutions Architect – Customer Success

3 days ago

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ArmorCode Inc.

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Cybersecurity • Enterprise • Software

ArmorCode Inc. is a company that provides an AI-powered Application Security Posture Management (ASPM) platform, focused on improving application security and vulnerability management. Their platform integrates seamlessly into the DevSecOps workflow, allowing organizations to identify, articulate, and remediate critical security risks across code, cloud, applications, and infrastructure. With features like risk-based vulnerability management and software supply chain security, ArmorCode helps businesses automate security processes and gain comprehensive visibility into their application security posture.

51 - 200 employees

Founded 2020

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Act as the primary technical advisor during onboarding, working with security, DevOps, IT, and risk management teams to understand their workflows and risk posture. • Engage with customers to understand their security maturity and key use cases. Identify the specific needs of different personas and ensure a prioritized roadmap is created for quick wins and meeting the expectations of the key stakeholders to drive early adoption. • Analyze customer environments and recommend appropriate hierarchies, policies, and configurations to align with their security objectives. • Provide guidance on integrating the platform into their existing security stack (SIEMs, ticketing systems, asset management tools, cloud security tools), and DevSecOps workflows. • Conduct workshops and training sessions for different teams to drive adoption and best practices. • Gather feedback from customers to improve the onboarding process and collaborate with Product and Engineering teams to enhance platform capabilities. • Act as a liaison between product and customers to provide feedback for feature enhancements captured during onboarding • Conduct an annual security posture and adoption audit, evaluating platform usage, security improvements, and best practices alignment. Provide strategic recommendations to enhance adoption, automate workflows, and optimize risk management strategies

🎯 Requirements

• 6+ years of experience in a technical customer-facing role such as Solution Engineer, Implementation Consultant, or Customer Success Engineer. • Strong understanding of security concepts, including vulnerability management, DevSecOps, and enterprise security frameworks. • Experience with security tools (SIEM, ticketing systems, cloud security, RBVM, ASPM, etc.) and integrating them into customer ecosystems. • Excellent communication and presentation skills; able to explain complex technical topics to diverse audiences. • Customer-first mindset with a focus on delivering measurable value and long-term success. • Proficiency in scripting or automation tools is a plus (e.g., Python, PowerShell, or CI/CD tooling).

🏖️ Benefits

• Career Growth Opportunities: We believe in promoting from within and provide career progression paths, enabling our employees to advance in their careers • Work-Life Balance: We understand the importance of a healthy work-life balance, offering flexible hours and remote work options to promote a sustainable lifestyle • Unlimited PTO: We offer unlimited paid time off policy to ensure employees can take care of their personal needs and recharge Collaborative Environment: Our company fosters a collaborative and inclusive workplace culture, where employees can collaborate and learn from each other's experiences. • Employee Recognition: We value and recognize the contributions of our team members through awards, employee of the month programs, and other forms of acknowledgment. • Competitive Compensation: We offer competitive salaries and performance-based bonuses, recognizing and rewarding the hard work and dedication of our team • Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance to support the overall well-being of our employees • Diversity and Inclusion: We are committed to diversity and inclusion, striving to create an environment where all employees feel valued, respected, and empowered