Field Success Representative, Security Services

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August 28

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Arrow Components

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Arrow Components is the driving force behind arrow.com, the e-commerce portal for Fortune 120 company Arrow Electronics.

10,000+ employees

📋 Description

• Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to the market to solve complex business challenges. • Provide pre-sales technical support and assist sales staff in selling Managed and Advanced Support services for cybersecurity products. • Facilitating the onboarding of new customers by acting as a liaison between the Arrow sales and services delivery teams. • Answer routine technical questions about Managed and Advanced Support services for resellers and Arrow sales representatives. • Act as an internal/external escalation point in case of delivery issues related to Managed and Advanced Support services. • Responsibility is EMEA-wide with an additional focus on a specific list of countries. • This job profile requires the assignment and participation in a sales compensation plan. A portion of OTE will be variable and tied to specific sales-related goals as set forth by Arrow.

🎯 Requirements

• You possess sound comprehension of prevalent security architectures and solutions (e.g. endpoint protection, email security, web/network protection, zero-trust network access). • You are capable of articulating the primary benefits for the end-user, in addition to the predominant challenges encountered when utilizing these solutions. • Has technical and sales acumen. • Able to work independently with minimal guidance • Acts as an informal resource for colleagues • Identifies and resolves key issues and patterns from partial/conflicting data • Takes a broad perspective to problems and spots new, less obvious solutions • A good level of English proficiency is mandatory. German language proficiency would be a distinct advantage.

🏖️ Benefits

• Competitive and attractive employee compensation package • Reliable & trusting work environment • Cooperative team with flat structures and communication • Professional and personal development