Renewal Manager, SMB

🕒 June 10

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $90k - $112k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 75%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 153 days.
• Jobs at this company usually fill in 37 days.
• Reposted 2 times.
• 79 open roles for a team of 66.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Manage annual customer renewals for startup accounts with up to 100 employees • Manage month-to-month customer subscriptions and contract questions • Navigate pricing and negotiation discussions with empathy and tact • Lead timely and successful customer renewal processes • Build and maintain customer trust throughout the customer lifecycle • Conduct customer outreach, generate order forms, and maintain CRM records • Identify opportunities to support small startups and identify high-growth accounts • Partner with Sales and Customer Success to engage resources that maximize customer growth, expansion, and renewal • Develop product knowledge to communicate Ashby’s recruiting software differentiators during customer conversations • Provide hands-on assistance to a high volume of accounts

🎯 Requirements

• At least 2 years of experience working in a customer-facing role at a B2B SaaS company • Strong background in a combination of sales, customer success, and renewal management • Proven ability to drive contract renewals and enhance customer relationships • Expertise navigating pricing and negotiation discussions • Experience leading customer renewal processes • Ability to build and maintain customer trust • Understanding of contract terminology and ability to communicate terms to customers • Detail-oriented, adaptable, solutions-oriented, and creative in complex situations • Excellent communication skills over phone and email • Strong public speaking skills • Ability to collaborate cross-functionally • Ability to work remotely full time • Ability to manage time autonomously and take ownership

🏖️ Benefits

• Competitive salary and equity • 10-year exercise window for stock options • Unlimited PTO with four weeks recommended per year • Twelve weeks of fully paid family leave in the US • Generous equipment, software, and office furniture budget • $100/month education budget; more expensive items such as conferences covered with manager approval • Top-notch health insurance for US employees and dependents with all premiums covered • Opportunity to work with a talented and passionate team

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