Support Trainer – EMEA

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £64k - £100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Design, develop, and deliver training programs enabling the Support team to provide exceptional service • Deliver and further develop training for new Support hires and ongoing team development • Cover product knowledge, Support processes, internal tools, and talent acquisition-related processes • Facilitate workshops, one-on-one coaching, and asynchronous learning sessions • Create training materials including guides, videos, and tutorials • Assess training needs and create customized learning experiences with Support Leadership • Update materials based on product updates, new features, and team feedback • Track trainee progress and provide feedback • Use trainee-progress and performance data to measure training effectiveness and connect outcomes to ramp speed, CSAT, and QA scores • Regularly handle Support tickets to maintain familiarity with processes and workflows • Partner with the Training Lead to deliver onboarding and evolve the training program

🎯 Requirements

• Proven experience designing or delivering training programs within a Support or Customer Success organization, ideally in a B2B SaaS environment • Meaningful experience working in Support or another customer-facing technical function • Experience building onboarding programs, facilitating workshops, and coaching individuals through skill development • Ability to connect training outcomes to real performance and customer experience improvements • Ability to translate complex or technical information into clear, engaging, and digestible learning materials • Analytical mindset for identifying skill gaps, spotting performance trends, and iterating on programs • Comfort working in ambiguity and building structure and process where none exists • Passion for customer experience and well-trained Support teams • Skill in delivering constructive, actionable feedback and coaching people toward growth • Strong communication and facilitation skills across different learner styles and experience levels • Prior experience supporting a B2B SaaS product; application form states “If not, please do not apply.”

🏖️ Benefits

• Statutory benefits for international employees • Employer-paid supplemental health coverage where available • 10-year exercise window for stock options • Unlimited PTO • $1,200 annual learning and professional-development budget • One-time $2,000 home-office setup budget for furniture, monitors, peripherals, and ergonomic equipment • Company-provided laptop • Annual company offsite, team offsites, local meetups, and virtual events • Extended health benefits for employees and dependents, subject to availability with the Employer of Record