Bilingual Support Technician

Job not on LinkedIn

November 3

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🦞 Maine – Remote

Although this job is listed in Maine, this company may be open to hiring remote in other states.

+3 more states

🐊 Florida – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Aspire Software

WebsiteLinkedInAll Job Openings

SaaS • Enterprise • B2B

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

📋 Description

• Provide front-line technical support to customers using WiSys software. • Troubleshoot issues related to SAP Business One and Macola ERP systems. • Use SQL Server Management Studio to query databases, and analyze data. • Create, modify, and troubleshoot Crystal Reports. • Respond to customer inquiries via phone, email, or support ticketing system. • Document support cases, resolutions, and best practices. • Collaborate with internal teams (development, QA, implementation) to resolve complex issues. • Assist in onboarding and training of new users. • Maintain a high level of customer satisfaction through effective communication and technical expertise.

🎯 Requirements

• Previous Experience working with a WMS (Warehouse Management System) • Previous experience in a technical support desk or helpdesk environment. • Experience with SAP Business One ERP and/or Macola ERP or other ERP. • Proficiency in SQL and ability to write and troubleshoot SQL syntax. • Familiarity with SQL Server Management Studio (SSMS). • Experience with Crystal Reports development and support.