Customer Success Manager

Job not on LinkedIn

🕒 September 1

🌐 Canada, United States – Remote

🇨🇦 Canada – Remote 🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Develop a strong understanding of each customer’s goals, operations, challenges, and measures of success • Build trusted relationships with stakeholders ranging from small business owners to senior enterprise leaders • Serve as the main point of contact and trusted advisor for assigned accounts • Adapt communication and approach to each customer’s needs and level of experience • Help customers use DemandBridge’s platforms effectively by turning product capabilities into practical solutions • Identify and develop upsell and cross-sell opportunities based on genuine customer needs • Spot churn risks early using product data, usage trends, and customer health indicators • Partner with Sales, Professional Services, and Support from onboarding through renewal • Track Customer Success metrics, including product usage, NPS, CSAT, renewals, churn risk, and account growth • Use CRM and AI-enabled Customer Success tools to prioritize outreach and guide account strategy • Bring actionable customer feedback to Product, Support, and Leadership • Improve team processes, playbooks, and Customer Success practices

🎯 Requirements

• Two to five years of experience in Customer Success, Account Management, or a related customer-facing role, ideally within SaaS • Experience managing a portfolio that includes both enterprise and small or medium-sized customers • Proven ability to build trust with stakeholders at different levels of an organization • Strong communication skills and ability to explain complex products or issues clearly • Experience identifying and closing upsell or cross-sell opportunities • Strong organizational skills and ability to manage competing priorities • Experience with a CRM such as Salesforce or HubSpot • Confidence using data to guide decisions • Experience with distributor software or distributor-based business models (strongly preferred) • Knowledge of Customer Success measures such as NPS, CSAT, churn, and net revenue retention (strongly preferred) • Experience improving processes within a growing Customer Success team (strongly preferred)

🏖️ Benefits

• Remote work in Canada or the United States • AI-powered transcription and automated note-taking during portions of the interview process • Alternative interview accommodation available upon request • Diverse, equitable, and inclusive workplace