Senior Support Engineer

Job not on LinkedIn

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Serve as the go-to expert for the Microsoft Dynamics 365 CRM platform • Provide in-depth support for Dynamics CRM entities, workflows, configurations, reporting, dashboards, and security models • Take ownership of technical issues, understand customer needs, and use the escalation process for complex resolutions • Manage and prioritize diverse support requests from a large user base • Troubleshoot and resolve incidents and problems via phone, email, and remote meetings within defined SLAs • Collaborate with engineering and product delivery teams to understand product functionalities and project requirements • Potentially contribute to project management and support service management activities

🎯 Requirements

• 5+ years of proven functional expertise in Microsoft Dynamics CRM • Bachelor's degree in any field • Preferably holding or currently pursuing Microsoft Dynamics CRM certifications • Demonstrated experience in user configurations and data import/export processes • Exceptional communication and problem-solving abilities • Strong customer service orientation with a knack for grasping technical concepts quickly • Excellent interpersonal and communication skills, capable of interacting effectively with individuals at all levels • Familiarity with XRM Toolbox (a plus) • Proficiency in debugging applications • Fundamental understanding of database technologies • Advanced proficiency in Microsoft Excel (formulas, pivot tables)