Customer Success Manager – Bilingual, English & Spanish

🕒 May 7

🗽 New York – Remote

🗽 New York – Remote

💵 $65k - $95k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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AssessFirst 🦄

WebsiteLinkedInAll Job Openings

51 - 200 employees

👥 HR Tech

🤖 Artificial Intelligence

☁️ SaaS

HR Tech • Artificial Intelligence • SaaS

AssessFirst is a company focused on revolutionizing the talent management processes within organizations. Founded in 2002, the company specializes in providing predictive hiring solutions using artificial intelligence to assess candidates' cognitive abilities, motivations, and personality traits. AssessFirst aims to help companies recruit more effectively by offering insights that are proven to link to performance and engagement. The company also aids in managing and developing talent by leveraging unbiased predictive algorithms. Employing a fully remote workforce, AssessFirst encourages radical freedom and extreme responsibility among its team members. Over the years, the company has supported global organizations in overcoming HR-related challenges and continues to expand its presence in various markets, including the UK.

📋 Description

• Lead seamless onboarding and drive early activation, while continuously managing customer health, engagement, and adoption to ensure long-term success and retention. • Translate product usage into measurable business outcomes, reinforce value through strategic guidance and success reviews, and contribute to renewals and revenue growth via retention and expansion. • Provide responsive technical support and issue resolution, conduct investigations and improve documentation, while collaborating across teams and advocating for customer needs internally.

🎯 Requirements

• Fluent English and Spanish, as you will be partnering with American and LATAM clients. • A Psychology lover - you’ll truly care about your clients’ focus and be passionate about sharing how AssessFirst can help. • 12 months+ in a relevant role: this could be Customer Success, Sales, or Talent Acquisition. • Commercial mindset with a focus on renewals and upsells. • Empathy, problem-solving mindset, and customer-first approach. • Ability to explain technical concepts to non-technical audiences. • Strong stakeholder management and communication.

🏖️ Benefits

• Health insurance: covered by Deel. • Team life: strong culture and 3 company offsites per year to connect and have fun. • Coworking: access to shared spaces up to 6 times a month via Worklib.