Customer Service Representative, 2nd Shift

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🕒 July 28

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ASuperior Contact Center

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1976

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

ASuperior Contact Center is a dedicated provider of 24/7 live answering services and customer support, catering to various business communication needs. With a focus on making client interaction easy and efficient, ASuperior offers tailored solutions such as live chat, business texting, lead response management, and device monitoring. Their experienced team ensures that every customer inquiry is handled promptly, helping businesses improve customer satisfaction and maintain seamless communication.

📋 Description

• You will take inbound calls, gathering essential information from callers while working from the comfort of your home. • You will act as a virtual receptionist, handling inbound calls and representing various business accounts assigned to ASuperior. • In this role, you will record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment.

🎯 Requirements

• Excellent communication skills, both verbal and written. • Positive attitude, friendly, and knows how to listen. • Punctual and reliable. • Understands how to navigate a computer and has great typing skills. • Willing to perform and be held to a high standard. • Carries the mindset of continual improvement.

🏖️ Benefits

• Health benefits are available after 30 days of employment. • The company pays 70% of monthly medical premiums, including medical, dental, and vision plans. • We offer a 3% company match retirement plan. • We pay 100% of a company-sponsored life insurance policy. • Vacation/ leave time accrual begins at 90 days of employment.