Customer Success Manager – Mid-Market

🕒 March 25

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Atlassian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

☁️ SaaS

⚡ Productivity

🤝 B2B

💰 $150M Secondary market on 2014-05

SaaS • Productivity • B2B

<Atlassian> Atlassian is a software company that builds cloud-first collaboration and productivity tools—such as Jira, Confluence, Trello, Bitbucket, and Jira Service Management—designed to help teams plan, track, build, and deliver work. Their platform combines project management, knowledge management, DevOps integrations, and AI-powered features and agents, and includes a marketplace for third-party apps. Atlassian serves teams across industries and sizes with enterprise-grade security, compliance (including FedRAMP), and extensive integrations to support software development, IT service management, and cross-functional team collaboration.

📋 Description

• Own the full customer lifecycle, from implementation to business alignment and renewal • Create and maintain a customer success plan, tracking success initiatives • Meet targets for net renewal and customer expansion, accurately forecast renewals • Identify and resolve potential renewal challenges to ensure a high renewal rate • Arrange and conduct Executive and CxO services-related discussions according to the account strategy

🎯 Requirements

• 3-5 years previous Customer Success management experience • Ability to quickly learn and communicate about technical topics and products • Excellent presentation, communication (oral & written), and relationship-building skills • Excellent people management skills, including the ability to influence and achieve results • Ability to take ownership, work under pressure and meet deadlines on time

🏖️ Benefits

• health insurance • 401(k) matching • Flexible working hours • Paid volunteer days • wellness programs