Customer Success Executive

🕒 March 24

🌐 United Kingdom, Canada, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇨🇦 Canada – Remote 🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 68%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fliplet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2009

💼 Consulting

📣 Marketing

📦 Logistics

💰 $759.4k Seed Round - Fliplet on 2015-04

Consulting • Marketing • Logistics

Fliplet is a remote-first, Shoreditch-headquartered low-code/no-code platform that enables organizations to build, deploy and manage mobile and web apps without heavy engineering. It provides a SaaS-based app builder with templates, analytics and customer success services aimed at business and enterprise customers, and emphasizes team collaboration, training and remote work.

📋 Description

• Manage multiple customer projects and ensure timely, high-quality delivery • Gather customer requirements and draft accurate service estimates • Develop and maintain detailed project plans, timelines, and deliverables • Build customer-aligned prototypes using Fliplet Studio with basic CSS and HTML • Identify trends in customer needs and develop tailored solutions • Collaborate with developers, product teams, and senior App Consultants to deliver apps • Escalate customer issues and bugs to appropriate internal teams and provide follow-up • Maintain regular customer communication, provide project updates, gather feedback, and ensure satisfaction • Define customer goals, success metrics, milestones, testing targets, and usage targets during onboarding • Establish onboarding project plans and implement proactive issue-prevention measures • Serve as the primary customer contact during project deployment • Develop customer relationships and identify expansion opportunities • Identify and mitigate project risks and adjust plans • Advise customers on Fliplet best practices and future use cases • Advocate for customers in internal meetings • Improve customer success plays to strengthen relationships, drive value, and reduce churn risk • Provide product knowledge and tailored recommendations • Advise customers on HTML and CSS techniques • Help design and implement templates and reusable code snippets • Schedule and conduct customer training sessions • Provide demos and training on updates, features, and industry trends • Log customer issues and bugs through the Support team • Assess training impact and suggest improvements • Maintain NRR and CSAT performance, project estimate adherence, and qualified expansion opportunities

🎯 Requirements

• 2-3+ years of professional experience in a similar role and/or company • SaaS experience is highly beneficial • Exceptional project management and organizational skills • Strong communication and interpersonal skills • Ability to manage multiple projects without compromising quality • Proactive problem-solving and customer service mindset • Proficiency in customer relationship management (CRM) tools like HubSpot • Collaborative team-player abilities • Technical proficiency in HTML/CSS • Experience using AI to accelerate the delivery of Customer Success work, code, and learning new skills or technologies • Strong technical aptitude • Project management expertise

🏖️ Benefits

• 20 days annual holiday for full time employees, rising with service, plus 8 bank holidays per year • Annual budget for your professional development • £1,000 annual budget towards your health, wellness & equipment • Fundraising budget to support your charity endeavours • Eligibility for enrolment into our Share options scheme so all employees can be part of the company’s success • Ongoing training and development • Regular socials and company events, both in person and virtual • Fast-paced start-up culture where your actions have a significant impact on the business