Application Support Engineer, IBM z/OS Platform

November 22

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

💵 $98k - $115k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Application Engineer

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ATPCO

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ATPCO is a leading provider in the airline industry, specializing in airline merchandising and pricing data. The company offers innovative solutions that enable modern retailing for airlines by creating, distributing, and settling offers efficiently. With a reputation as the primary source for airline data systems, ATPCO supports airlines in revenue management and strategy through tools like Pricing Architect and Express Contracts. They facilitate the consistent flow of data across the airline ecosystem with reliable APIs and NDC solutions. By leveraging data collaboration and technology, ATPCO helps airlines achieve their business goals through enhanced revenue management, order servicing, and merchandising services.

201 - 500 employees

🚗 Transport

📋 Description

• Provide 24x7 Tier 2 support for all ATPCO applications and systems during both day and night oncall rotations, including weekends and holidays • Support resolution of production issues, ensuring effective communication and customer satisfaction. • Provide support during business hours for non-production environments. • Perform applications and database maintenance activities such as MPM data uploads, historical data migrations, back-door data fixes and address customer subscription data processing issues. • Maintain deep understanding of ATPCO enterprise environment to quickly diagnose and resolve issues and keep abreast of changes to ATPCO applications and technologies. • Work with business, product and technical teams to analyze problems, assess risks, and implement solutions. • Work with PSS Tier 1 to maintain and optimize Control-M/EM batch processing jobs • Take ownership of triaging production issues, and resolve or escalate appropriately, ensuring continuity of service. • Monitor systems such as ServiceNow, Splunk Oncall, alerts, and group emails, and respond to issues in a timely manner. • Produce regular Applications /system and performance metrics and reports for IT management using DB2 SQL and other tools.

🎯 Requirements

• Minimum 2+ years of IBM Mainframe and Distributed web/Cloud-based applications 24/7 support experience, including nights, weekends, and holidays • Proven track record in IT Operations / Applications Production Support within complex enterprise environments. • Builds initial rapport with team members, developing trust within the immediate team • Accepts and integrates constructive feedback positively. • Cooperatively engages with peers to achieve shared goals. • Requires understanding and general application of concepts, theories, and principles to the area of work. • Absorb new information when presented systematically and applies it effectively. • Assists in debugging and troubleshooting issues under the supervision of senior engineers • Proactively learns new skills and applies them to improve their work under the guidance of more senior team members. • Engage in informal coaching and knowledge-sharing with colleagues and contribute to a collaborative and growth-oriented work environment . • Background in Applications development/programming. • Excellent analytical, troubleshooting, and problem-solving skills. • Excellent oral and written communication skills for technical and non-technical stakeholders. • Strong business acumen with the ability to quickly understand operational and business incident impact. • Ability to take full ownership of production problems, anticipate and mitigate risks, escalate appropriately, and deliver workarounds under pressure. • Proven ability to multi-task and prioritize urgent issues to meet SLA and KPI requirement • Strong knowledge of DB2 (SQL queries, stored procedures, Application SQL performance tuning). • Strong knowledge in JCL (Job Control Language) TSO/ISPF/SDSF experience .

🏖️ Benefits

• Remote-First Culture – Flexibility to work from home in your country of hire • “Leave Your Way” PTO– Take the time you need, when you need it • 401(k) with Generous Employer Match– Invest in your future • Comprehensive Benefits– Medical, dental, vision, & mental health • Global Tuition and Gym Reimbursement– Learn and grow on us • Standby Flight Program– Explore the world • Inclusive, Collaborative Culture– Be seen, heard, and valued