Director, Customer Success – East

October 10

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Attentive

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Marketing • SaaS • Artificial Intelligence

Attentive is a leading AI-powered SMS and email marketing platform that helps businesses engage with customers through effective personalized messaging. Its products and services are designed to boost customer loyalty and revenue by leveraging AI-driven tools for messaging deliverability, audience targeting, and analytics. Attentive offers seamless integrations with various marketing tools and provides unparalleled support to enhance customer success and compliance. The platform enables businesses to create top-performing campaigns quickly and dynamically build high-performance audiences. Attentive's expertise in data-driven solutions helps businesses optimize their marketing strategies across multiple industries, including retail, e-commerce, travel, and entertainment.

1001 - 5000 employees

Founded 2016

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Lead and scale a team of 25 CSMs and managers • Manage, hire, and develop a team of Customer Success Managers • Partner with regional Sales, Renewals, and Professional Services leadership • Design and drive strategic improvements • Implement new processes and operations • Be a thought leader and establish executive relationships • Create a culture of accountability and execution • Work with the internal executive team to translate customer feedback into specific product requirements

🎯 Requirements

• 7-10+ years prior leadership experience • Excelled in a CS/AM role (preferably at a marketing/software company or startup) • Strong entrepreneurial mindset • A natural leader and passionate coach • Ability to thrive in a high growth, fast paced environment • Extremely personable • Data driven decision maker • Extremely detail oriented and organized

🏖️ Benefits

• Competitive perks and benefits • Health & wellness programs • Equity