Client Success Executive – Middle Market

🕒 March 17

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $110k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centivo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Centivo is an innovative health plan provider for self-funded employers that focuses on delivering high-quality healthcare at an affordable cost. The company believes in the power of primary care to improve health outcomes and reduce costs. Centivo offers plans with free primary care, no deductibles, and low, predictable copays, thereby encouraging members to utilize their health benefits without financial burden. The plans are curated to meet stringent price and quality standards, promoting a strong relationship with primary care providers and integrating virtual care options. Centivo's approach is designed to reduce overall medical expenses while enhancing the healthcare experience for both employers and employees.

📋 Description

• Serve as the primary point of contact and relationship owner for a portfolio of Middle Market, self-funded employer clients after implementation • Oversee health plan solutions and TPA services, including member engagement, customer service, claims processing, PBM, provider networks, and employer analytics and reporting • Ensure seamless transition from implementation into ongoing account management • Build and maintain relationships with HR and Finance stakeholders • Partner with brokers and consultants to resolve client issues and reinforce the value of Centivo's solution • Identify opportunities to grow client relationships, increase benefits participation, improve member selection, and expand into additional geographic markets • Lead account renewal processes and deliver performance, health, claims, and analytics reports • Present plan design and product enhancement recommendations • Monitor account health and utilization trends and address retention risks • Track and resolve client issues with internal teams and third-party partners • Serve as an escalation point and maintain transparent communication • Contextualize plan data and proactively address client questions using knowledge of self-funded plan administration and health plan operations • Collaborate with analytics and clinical teams to align reporting with client priorities • Work cross-functionally with functional experts, implementation, sales, and third-party vendors • Improve client implementation and client success methodologies • Participate in sales meetings and represent the client success team

🎯 Requirements

• Bachelor's degree or equivalent experience required • Minimum 5 years of health plan experience, including self-funded accounts • Minimum 5 years of Client Success (Account Management) experience in employer-sponsored benefits • Working knowledge of self-funded health plan administration, including TPA operations, plan design, claims management, and benefit program structure • Strong relationship management skills with HR, Benefits, and Finance stakeholders • Familiarity with value-based care, ACO-based plan models, or primary care-centered benefit design • Advanced knowledge of Microsoft Office products, including Excel, PowerPoint, and Word • Comfort with data and reporting tools • Excellent oral and written communication skills • Preferred candidates reside in Wisconsin • Authorization to work in the United States for any employer • Ability to work without requiring visa sponsorship

🏖️ Benefits

• Bonus • Health benefits, some employer paid • Paid time off (PTO) • Equity option grants