Account Manager

🕒 October 9

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 37 days.
• No salary listed.

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Auction Edge, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

📦 Logistics

☁️ SaaS

Automotive • Logistics • SaaS

Auction Edge, Inc. is a company that provides a comprehensive suite of software solutions tailored for auto auctions. Their products, such as EDGE Pipeline, EDGE Spark, and EDGE Simulcast, deliver competitive advantages to auctions through easy-to-use, integrated tools. These solutions are designed to enhance sales, streamline operations, and improve the customer experience. Auction Edge’s platform also integrates seamlessly with industry partners, offering a seamless experience for both auctions and vehicle dealers. The company is dedicated to supporting auctions by providing robust and innovative technology solutions.

📋 Description

• Serve as the primary point of contact for assigned auction customers on all Auction Edge products, systems, and services • Resolve issues and ensure customer goals are met through tailored solutions and proactive support • Translate customer feedback into actionable insights for internal product and service teams • Advise customers on solutions, including integrated third-party products, and identify growth opportunities • Facilitate regular performance reviews and scorecard discussions with clients • Identify and address customer pain points to drive satisfaction and loyalty • Advise customers on integrating Auction Edge solutions into auction workflows • Monitor industry trends and connect Auction Edge product direction to customer business goals • Collaborate with cross-functional teams on operationally sound customer strategies • Build and maintain internal and external stakeholder relationships • Monitor and manage support or system-enhancement requests and escalations • Document account activity using the Account Management toolset and CRM • Partner with the Install/Training team during implementation and product installation • Assist Accounting with customer communications regarding invoicing or collections concerns • Develop relationships with auction staff and connect regularly on business and relationship topics • Educate customers on the value of Edge solutions, new products, and services • Maintain comprehensive auction relationship records, including visits and account overview calls • Administer, monitor, and analyze the NetSuite support-ticketing and CRM system • Provide guidance and support to Jr Account Managers • Facilitate client issue resolution and troubleshooting • Facilitate product training and client onboarding • Manage client-affecting project work • Report directly to the Manager of Customer Experience

🎯 Requirements

• 4+ years of relevant industry experience • Demonstrated ability to build and maintain outstanding relationships with assigned auctions through exceptional written and verbal communication skills • Proven ability to build and maintain internal relationships, fostering a collaborative work environment across departments • Extensive experience with auction management systems and/or other auction-facing products and services • Proven track record managing issue resolution that requires interaction with customers and cross-functional teams • Demonstrated ability to manage a diverse portfolio of assigned customers through the entire client relationship lifecycle • Strong problem-solving abilities, capable of researching and interpreting business metrics to present to clients and drive continuous improvement • Competence in facilitating and leading customer-facing meetings • Working proficiency administering CRM and support-ticketing tools (NetSuite) • Proficient in office productivity tools (Google Suite, Microsoft Office, etc.) • High school diploma or GED required • Ability to travel up to 75% as needed • Auction Edge is not able to provide Visa sponsorship • Comprehensive knowledge of auction operations and the automotive industry • Established relationships within the auction community • Demonstrated experience in business consulting • Familiarity with support and ticket management software • Proficiency in the use of the Auction Edge suite of tools, including the Auction Management System, Spark, and CR Simplified • Bachelor's degree, or equivalent relevant experience, preferred

🏖️ Benefits

• Medical, Dental, and Vision Insurance coverage • 401k Retirement Plan • 20 days of accrued PTO • 12 Flex Days per year (one three-day weekend per month) • 8 paid holidays • 2 floating holidays • 1 paid volunteer day per year • Up to $100 Monthly Wellbeing Reimbursement Program (gym membership, personal training, massage therapy apps, and many other options) • Education Reimbursement Program up to $4,000 per 12-month period • Focus Fridays • Relocation reimbursement offered for individuals relocating anywhere within 60 miles of the Franklin, TN office • Competitive pay • Opportunity for career advancement through continued company growth

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