Customer Success Readiness Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

📱 Media

Architecture • Engineering • Media

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Manage, coach, and develop a team of CS Readiness professionals. • Translate business and team priorities into clear execution plans, ownership, timelines, and success measures. • Support the CS Readiness operating model through clearer intake, qualification, prioritization, resource allocation, execution rhythms, and feedback loops. • Partner with Field Leads and cross-functional stakeholders to align capacity with priority work. • Build consistency in how readiness work is scoped, delivered, reinforced, and measured. • Help team members grow beyond execution support into readiness scoping, process understanding, knowledge / content enablement, adoption reinforcement, and continuous improvement. • Identify risks, capacity constraints, execution gaps, and improvement opportunities. • Use tools, reporting, and operational visibility to support prioritization, workload management, adoption tracking, and data-informed decisions. • Foster an inclusive, collaborative, and high-performing team environment. • Navigate ambiguity and changing priorities with sound judgment and clear communication.

🎯 Requirements

• 8+ years of experience in customer success, readiness, enablement, operations, program management, consulting, or a related function. • Experience managing, coaching, or developing individuals or teams. • Strong understanding of customer success, field readiness, enablement, adoption, or operational execution in a SaaS or technology environment. • Proven ability to translate business priorities into structured plans and measurable execution. • Strong stakeholder management skills in a matrixed organization. • Experience improving ways of working, operating models, processes, or execution rhythms. • Strong communication, prioritization, and decision-making skills. • Analytical mindset with the ability to use data, feedback, and operational signals to inform decisions. • High emotional intelligence and ability to coach, motivate, and support team members through change.

🏖️ Benefits

• Annual cash bonuses • Commissions for sales roles • Stock grants • Comprehensive benefits package