Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £45.8k - £63.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Varicent

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🤖 Artificial Intelligence

💸 Finance

SaaS • Artificial Intelligence • Finance

Varicent is a leading provider of sales performance management and incentive compensation solutions. The company empowers organizations to drive revenue growth through optimized sales plans, incentive strategies, and data insights. By leveraging artificial intelligence, Varicent enhances decision-making and offers integrated solutions tailored for industries such as financial services, telecommunications, and media. Their platform supports dynamic sales planning, system integrations, and provides essential resources to manage sales performance effectively. Varicent is committed to protecting customer data and fostering growth with a strong focus on technology and strategy.

📋 Description

• Manage a portfolio of 15–20 customer accounts through regular, proactive engagement • Build and maintain strong relationships with key stakeholders across customer organizations • Align customer goals with product capabilities to support adoption and value realization • Identify and progress opportunities for account growth and expansion • Lead customer conversations focused on progress, outcomes, and next steps • Maintain accurate customer records and activity in CRM and customer success tools • Partner with internal teams to resolve challenges and improve the customer experience • Take initiative to identify opportunities for engagement, improvement, and account development

🎯 Requirements

• Experience in a SaaS or technology environment (customer success, account management, sales, or related role) • Experience supporting or managing customer relationships in a business-to-business setting • Strong written and verbal communication skills in English • Ability to communicate effectively with both business and technical stakeholders • Ability to work independently and manage priorities with limited oversight • Familiarity with CRM or customer success platforms (e.g., Salesforce or similar tools) • Ability to connect customer needs to product or solution capabilities • Experience operating in a fast-paced environment with timely follow-through

🏖️ Benefits

• Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs • Time Off — PTO and public holidays to rest, recharge, and do what matters most • Volunteer Days — Dedicated time to give back and support the communities that matter to you • Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning • Financial — Compensation that reflects your market and your value • Retirement — Retirement plans designed to help you build long-term financial security • Tuition Assistance — Invest in your growth with support for continuing education and professional development • Flexibility — Work where you thrive, with remote and hybrid options available across most regions