CRM Operations Officer

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Regent College London

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

Education

Regent College London is a London-based higher education provider offering foundation year routes, Higher National Certificates (HNCs), undergraduate top-up and bachelor's degrees, and postgraduate programmes. The college operates multiple campuses across London, provides full-time and part-time study modes, student support services (careers, disability support, wellbeing), and partners with UK universities to deliver validated courses focused on employability and career-focused learning.

📋 Description

• Provide effective and timely support to students by managing enquiries and cases through the CRM system. • Ensure a high standard of student service and communication. • Coordinate with internal departments, monitoring case progress, maintaining accurate records, and ensuring all student cases are resolved efficiently within agreed service timelines to support a positive student experience. • Handle student cases and enquiries through the CRM system. • Ensure all cases are responded to and resolved within defined service timelines, escalating urgent or critical matters to appropriate teams where necessary. • Maintain clear and professional communication between students and internal departments.

🎯 Requirements

• A degree or equivalent professional experience in higher education, student services or academic support. • Proven experience in providing high-level administrative support within a higher education setting, including data management, process coordination, and system maintenance (e.g., Unite, student records, or CRM platforms). • Strong administrative and organizational skills, with attention to detail in managing data. • Proficiency in using student management systems (e.g., Unite, CRM) and Microsoft Office applications. • Effective communication and teamwork skills, with the ability to liaise confidently with staff and students. • Proficiency in Microsoft Office & CRM. • Experience with digital tools that enhance student tracking, communication, and performance management.

🏖️ Benefits

• Successful applicants will be required to complete pre-employment checks, including a criminal records check, two references, ID and Right to Work verification, and education confirmation. • We are an equal opportunity employer and value diversity and inclusion, selection for employment is based solely on an individual’s skills, qualifications, and experience relevant to the role.