Customer Success Specialist, Mandarin and English Speaking

🕒 May 22

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Spreetail

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🏪 Marketplace

☁️ SaaS

eCommerce • Marketplace • SaaS

Spreetail is a complete ecommerce solution for brands and manufacturers of large, bulky products. They offer services in marketplace expansion, fulfillment, content creation, brand control, and marketing and advertising. Spreetail is known for being an "Oversize Accelerator," partnering with brands to increase ecommerce sales across multiple channels. Their expertise includes fast shipping, especially for big and bulky items, with strategically located fulfillment centers allowing for next-day delivery to most of the US and expanding to the UK and Germany. They work closely with manufacturers who have a strong online sales history to develop customized growth strategies, taking advantage of market trends and insights. Spreetail also manages content optimization for product listings and handles advertising campaigns to bolster brand visibility. They are a leading seller on platforms like Amazon, Walmart, and Target+.

📋 Description

• Schedule, train and lead initial meetings with new clients to understand their specific logistics needs and goals. • Conduct regular meetings (weekly, monthly, or quarterly) with clients to review account performance, discuss upcoming needs, and address any concerns. • Serve as the primary point of contact for client issues, diagnosing problems quickly and accurately. • Monitor key performance indicators (KPIs) for each client account, such as delivery times, order accuracy, and inventory levels. • Ensure all client contracts and Service Level Agreements (SLAs) are up-to-date and reflective of current services and expectations.

🎯 Requirements

• 2+ years of experience in customer success, account management, or logistics customer-facing operations. • Experience in the 3PL, E-commerce, Fulfillment, and Retail industry is highly desirable. • Bachelor’s degree or equivalent experience in business or related field. • Exposure to global customers and an understanding of international markets is desirable. • Fluent in English and Mandarin.

🏖️ Benefits

• Equal Opportunity Employer • Affirmative action and equal opportunity employer