Customer Success Manager

🕒 May 13

🇬🇧 United Kingdom – Remote

💵 £52k - £65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Adelaide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

📱 Media

☁️ SaaS

Media • Advertising • SaaS

Adelaide is a company that specializes in measuring omnichannel media quality through attention metrics. Their platform provides insights into media effectiveness across various channels, helping advertisers to optimize their media spend and improve campaign outcomes. Adelaide's attention metrics, such as the AU score, are designed to predict the likelihood of a media placement capturing attention and driving results, making it a valuable tool for media owners and marketers.

📋 Description

• Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime • Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights • Drive adoption of Adelaide's AU metric across brands, agencies, and media partners • Collaborate closely with Sales to strengthen client relationships and expand the portfolio • Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives • Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide • Coordinate with the Technical Account Management team to ensure seamless campaign setup • Support AdOps to facilitate smooth implementation and execution of campaigns

🎯 Requirements

• 4+ years of experience in digital media, adtech, or advertising • Strong written and verbal communication skills • Proficiency in Google Workspace and Microsoft Office • A commercial mindset and proven track record of retaining and growing client relationships • Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.) • Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment • An innovative mindset, always looking for new ideas to improve processes and ways of working, not afraid to propose and implement changes

🏖️ Benefits

• Private medical insurance • Paid time off • Parental leave • Employee development & wellness stipend • Volunteer time off • Stock options • Group pension plan