Multilingual Customer Success Manager

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Team Up - We Build Teams

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Team Up is an innovative company focused on building remote teams for businesses looking to enhance their workforce. By providing a platform for recruitment, employer of record (EOR) services, and a diverse talent pool that includes developers, designers, marketing experts, and more, Team Up delivers a comprehensive solution for companies to efficiently hire and manage remote professionals. With a proven track record of client retention and substantial savings in hiring costs, Team Up is committed to reshaping the future of work.

📋 Description

• Owning the full post-sale customer lifecycle, including onboarding, adoption, renewal, and upsell activities • Serving as the primary point of contact for enterprise clients across Europe • Supporting clients during onboarding and ensuring smooth data collection across online and offline media channels • Building and maintaining strong relationships with senior stakeholders, including CMOs, Media Directors, Marketing Effectiveness Leads, and agency partners • Translating Marketing Mix Modeling (MMM) results into clear, actionable media and business recommendations • Leading recurring strategic reviews, executive presentations, and business performance discussions • Advising clients on media investment decisions and measurement strategies • Coordinating with internal data, analytics, and product teams to ensure successful client outcomes • Monitoring account health, identifying growth opportunities, and driving retention and expansion • Supporting renewal discussions and commercial growth within existing accounts • Acting as the voice of the customer internally and contributing to product improvement initiatives • Educating clients on measurement methodologies, attribution concepts, and media performance best practices

🎯 Requirements

• 7–10 years of experience in Customer Success, Account Management, Strategic Consulting, Media Strategy, Marketing Analytics, or Measurement-related roles • Experience working within media agencies, marketing measurement vendors, AdTech/MarTech companies, or in-house marketing effectiveness teams • Proven track record managing enterprise B2B accounts and senior stakeholder relationships • Strong understanding of media planning, media performance, and marketing measurement • Deep knowledge of media KPIs including Reach, Frequency, Attribution, ROAS, Incremental ROAS, and MMM concepts • Ability to interpret analytical outputs and translate them into business recommendations • Experience conducting executive-level presentations and strategic business reviews • Strong communication, relationship management, and consultative selling skills • Ability to collaborate effectively with technical, data, and product teams • Fluent business-level French and English (mandatory) • Native or fully bilingual Spanish, Italian, or German, depending on the market.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events