Customer Success Manager, International Public Sector

🕒 June 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Dataminr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🤖 Artificial Intelligence

🔐 Security

📱 Media

💰 Private Equity Round on 2021-10

Artificial Intelligence • Security • Media

Dataminr is a leading real-time AI platform company based in New York, known for providing the earliest alerts on high impact events and critical information. With products like Dataminr Pulse for Corporate Security, First Alert for public safety, and Dataminr for News, it helps organizations respond quickly to crises, manage cyber risks, and break news first. Its services cater to corporate security, cybersecurity, media outlets, and humanitarian organizations, aiding them in staying ahead with real-time information on events, risks, and threats. Dataminr partners can also leverage its AI capabilities to expand their market reach and improve business resilience.

📋 Description

• Drive First Alert product adoption, renewal, and usage among First Alert customers • Build a strategy to foster account growth within Italian and Spanish Public Sector accounts • Serve as a First Alert platform expert to develop and maintain relationships across your account portfolio • Collaborate with Account Executives to develop and execute short and long-term strategies for your assigned portfolio • Partner with other Customer Success colleagues to drive product adoption, renewal, upsells and customer satisfaction • Collect customer feedback to leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth • Conduct quarterly customer reviews to ensure service and product quality remain exemplary and deliver customer satisfaction by bringing value to our customers daily

🎯 Requirements

• Bachelor's degree or equivalent relevant experience in a related field with 3-5 years of customer success/account management experience, specifically experience supporting the public sector • Italian and Spanish language skills (professional fluency) • Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including but not limited to law enforcement or emergency management • Outstanding ability to communicate, both orally and written, complex concepts to a wide range of audiences, including technical and non-technical customers within the Software/SaaS space or with senior leaders and decision-makers in the form of a presentation • High level of accountability, ability to execute independently on multiple and competing projects and deadlines • Must be willing and able to travel (domestically and internationally) as needed, approx. 25-50% of the time • Ability to obtain security clearance

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities • Generous PTO and sick leave