Dealer Onboarding Specialist

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November 17

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AutoFi

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Fintech • Automotive • SaaS

AutoFi is a company that provides an advanced finance-centered digital retailing platform for car dealerships, aiming to streamline and enhance the car buying and selling process both online and in showrooms. The platform addresses common dealership challenges such as decision overload, consumer distrust, and desk bottlenecks by offering intelligent lender routing and simplified sales processes. By incorporating flexible solutions into branded buying experiences, AutoFi enables dealers, OEMs, and marketplaces to engage customers anytime, anywhere, helping them to sell smarter and improve profitability. Established in 2016, AutoFi focuses on empowering sales teams for efficient operation and enhanced customer satisfaction by providing tools to facilitate faster sales and better lender decisions.

201 - 500 employees

💳 Fintech

☁️ SaaS

💰 $85M Series C on 2022-03

📋 Description

• Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication, sharing and feedback. • Own and monitor a portfolio of Dealer Implementations from Kick Off to Launch, working with internal and external personnel to understand requirements, set clear cross-functional expectations, and ensuring that the appropriate resources are communicating effectively to drive successful Dealer Implementations outcomes. • Guide Dealer Partners through the Implementation cycle, inclusive of understanding dependencies, managing expectations and ensuring the necessary level of information to drive configurations, integrations and quality testing is in place. • Thoroughly track all assigned Dealer Implementations, reporting on overall status, progression against milestone target dates, risk factors, mitigation opportunities and owners, preserving decisions and their rationale as needed. • Provide Dealers with insight related to the effective use of AutoFi’s Products and specific features, making recommendations and suggestions to enhance and optimize their Programs • Maintain clear lines of communication with Dealerships, their associates and vendor partners to ensure adherence to protocols, KPIs/SLAs and a satisfactory implementation experience. • Respond promptly and professionally to internal and external inquiries related to Implementation activities both verbally and in writing, following up as needed towards a satisfactory outcome. • Build and expand knowledge related to AutoFi’s suite of products and their use cases, operating as a SME for the configuration and integration of these products into the Dealership ecosystem, while building proficiency around Vendor integrations and programming requirements that impact AutoFi Program effectiveness. • Identify common needs and challenges, and work with the team to establish repeatable best practices for handling, mitigating or transitioning these items as appropriate. • Identify and escalate issues affecting the successful onboarding and configuration of Dealer Partner Programs to the appropriate Stakeholders for resolution, monitoring and communicating completion timeframes as necessary. • Recommend new or revised procedures for increasing the efficiency and effectiveness of day to day Onboarding and Implementation procedures. • Participate in the development and maintenance of reference and process documentation in relation to how to successfully engage in Dealer Implementation activities, inclusive of communication practices, configuration and integration requirements. • Work cross-departmentally to assist in the development and enhancement of best practices and processes towards effectively supporting our Dealer Partners in a consistent, efficient fashion throughout their lifecycle.

🎯 Requirements

• 3-5 years experience working in Account/Client Support or Implementations/Project Coordinator roles • 2-3 years experience working with SaaS solutions and integrations strongly preferred • Familiarity with car dealership business models and related roles/responsibilities strongly preferred • Ability to work well with technical and non-technical team members at various levels, ranging from support to development • Excellent written/verbal communication skills, and ability to navigate challenging internal/external situations • Detail oriented, with excellent organization, time management and problem solving skills • Self-starter who takes initiative and works well both independently and as part of a team • Familiarity with Jira, Salesforce, and Postman considered an asset • Automotive industry experience is a big plus!

🏖️ Benefits

• Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents • Flexible work hours • Remote environment • Competitive pay • Up to $1K per year for employee professional development • Stock options - we are all owners!