Enterprise Customer Success Manager

🕒 August 26

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Avid

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1987

📱 Media

🤖 Artificial Intelligence

Media • Entertainment • Artificial Intelligence

Avid is a company that provides innovative tools and software solutions for the media, entertainment, and music production industries. Known for products like Pro Tools and Media Composer, Avid helps creative professionals produce top-quality audio and video content, from music and movies to news and live performances. The company integrates advanced technology, including AI, to enhance workflows and efficiency in content creation. Avid also emphasizes ethical AI and collaborates with industry groups to promote responsible use in music and media production.

📋 Description

• Develop and execute customer success plans aligned to business goals, use cases, and desired outcomes • Lead onboarding and adoption initiatives to accelerate time-to-value and deepen product utilization • Build understanding of customer workflows, priorities, and KPIs to guide solution usage • Build and maintain relationships with key stakeholders across business and technical teams • Lead regular business reviews (QBRs) and customer touchpoints • Act as a trusted advisor by identifying challenges and recommending solutions • Partner with Sales and Account teams to identify expansion opportunities and support account growth • Monitor account health, identify risks, and execute mitigation strategies to support retention • Contribute to renewal planning by reinforcing value realization and aligning future goals • Collaborate with Product, Support, and Services teams to resolve issues and improve customer experience • Provide structured customer feedback to inform product improvements and roadmap discussions • Improve internal processes and playbooks that scale Customer Success efforts • Analyze usage data, adoption trends, and KPIs to identify risks and opportunities • Deliver actionable data-based insights and recommendations to customers • Support customers in measuring ROI and business impact from solutions

🎯 Requirements

• Bachelor’s degree or equivalent experience required • 5–7+ years of Customer Success, Account Management, or related experience • Experience managing mid-to-large enterprise or complex accounts • Strong communication and presentation skills, with experience engaging multiple stakeholder levels • Ability to translate customer goals into actionable success plans • Proficiency with tools such as Salesforce, Gainsight, or similar platforms • Demonstrated ability to drive adoption, retention, and customer satisfaction • Self-starter who can manage multiple accounts and priorities with moderate autonomy • Background in Media & Entertainment or familiarity with content creation workflows is a plus

🏖️ Benefits

• Full-time employment • Remote work options in Massachusetts or Canada