Deal Desk Director

🕒 October 3

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

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Bamboo Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

Bamboo Health is a company that provides Real-Time Care Intelligence™ solutions aimed at enabling healthcare professionals to make optimal decisions for better outcomes. These solutions are part of one of the largest care collaboration networks in the United States, transforming how healthcare organizations integrate care. Bamboo Health offers services such as care coordination, real-time notifications, risk reduction, and management for patient transitions, behavioral health, and prescription drug monitoring. Their solutions are widely used, impacting a billion patient encounters annually across hospitals, post-acute facilities, pharmacies, health plans, state governments, and various healthcare providers. They are committed to improving healthcare efficiency, reducing costs, and enhancing health outcomes through their extensive network and real-time data-driven insights.

📋 Description

• Own how order forms and commercial terms are structured, from self-serve templates to customer-paper deals • Implement AI tooling to draft and route routine work • Make judgment calls involving risk, negotiation, and process design • Refine the ad hoc Word-document order form process with clear intake, ownership, and decision paths • Close deal desk requests within SLA • Assist sales representatives in drafting and negotiating business terms • Build clause libraries, approval thresholds, templates, and AI guardrails • Review non-standard AI-drafted output • Guide representatives through pricing and discounting guardrails • Use margin analysis and involve Sales, Finance, and cross-functional leaders in exception approvals • Own deal desk intake, templates, approvals, and escalation paths • Maintain Salesforce as the deal desk system of record • Keep opportunity records accurate and build reporting on cycle time, exception volume, and stalled deals • Partner with Legal, Finance, and Sales to resolve exceptions and escalations • Establish and document a scalable deal desk function • Pilot or apply AI or automation to improve workflows • Refine templates, thresholds, and routing rules based on operational data

🎯 Requirements

• 12+ years of related experience with a bachelor's degree; or 8 years with a master's; or equivalent experience • Deep experience reviewing, drafting, and negotiating complex commercial terms, including customer-paper deals • Independent judgment to set precedent and make final calls on exceptions • Track record of building process or policy from scratch in an unstructured environment and achieving adoption • Fluency working alongside AI-assisted drafting and routing tools • Cross-functional influence aligning Legal, Finance, and Sales without formal authority • Understanding of how deal structure affects revenue recognition • Working familiarity with Salesforce or a comparable CRM • Experience with or strong aptitude for CPQ and contract lifecycle management tooling • Comfort operating in a regulated, healthcare-data business • Readiness to operate as a senior individual contributor and ability to build and lead a team as the function grows • Comfort using or learning AI-supported tools such as ChatGPT, CoPilot, or role-specific tools • Openness to experimenting with new technologies • Strong analytical and problem-solving skills • Proven ability to thrive in fast-paced, high-growth, rapidly evolving environments • Ability to work effectively in a remote-first environment • Ability to travel periodically for work

🏖️ Benefits

• Competitive compensation • Health benefits • Dental benefits • Vision benefits • Autonomy to build something with a supportive team • Learning from working at the highest levels and on strategic company priorities • Exposure to world-class investors and advisors • Equal employment opportunity and inclusive workplace

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