Senior Business Analyst

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🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧐 Business Analyst

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Baringa

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

⚡ Energy

💸 Finance

🏛️ Government

Energy • Finance • Government

Baringa is a global management consulting firm that advises large organisations on strategy, digital and AI transformation, sustainability and operational change. The firm focuses on energy transition and low‑carbon solutions, financial services and payments, and public sector modernization, delivering capabilities across data & AI, cloud, risk & compliance, and business transformation. Baringa combines sector expertise with technology and organisational change to help clients implement digital, trading, and sustainability programmes at scale.

📋 Description

• The Operational Excellence team sits within Technology & Cyber and acts as the bridge between process excellence and the ServiceNow Centre of Excellence. This is a highly visible role with the freedom to shape your own remit, influence how we work, and drive continuous improvement across the function. • You'll work alongside the Head of Operational Excellence and the ServiceNow Centre of Excellence, partnering with stakeholders across Technology & Cyber to solve problems, streamline processes, improve service outcomes, and support the delivery of strategic initiatives. The role offers broad exposure, significant responsibility, and the opportunity to make a lasting impact on how Technology & Cyber operates. • Having a heavy involvement in our ServiceNow roadmap alongside our developers. • Creation of user stories, enhancements, defects and feature request that help shape how we deliver improvements and digital transformation across the business. • An involvement in workshops, training and UAT for both colleagues and the wider business. • Extending your scope to other team domains, with an initial focus on IT Services (our largest team in the Run domain) and aide us on our journey to be process-driven end-to-end. • Map, document and re-design processes. Some of these processes will make it back to our ServiceNow COE to be automated, some will be mapped as-is and some will require people or process changes rather than technology changes - you will be key in all of it. • Working across Plan, Build and Run. Simply put this means being able to shift between planning stages, business-as-usual and project related work. • Be a champion of both Operational Excellence and ServiceNow COE. Automation, AI, Deflection and UX should be top of mind always. Help us to make data-driven-decisions.

🎯 Requirements

• A technology focused professional. • Ideally with experience of ServiceNow, or similar platforms. • Although more importantly - Positive, passionate, high-energy. Able to operate in a fast-paced, high-change environment with autonomy. Able to handle ambiguity. • Good written and verbal communication skills. • Exposure to Agile ways of working and tooling highly desirable. • Knows what good looks like. Experience of working within a process and data driven environment. • Not afraid to challenge the status quo. You’ll bring fresh perspectives. • You play nice with others. You are kind. You give respect, and you expect it in return. • Ideally trained and qualified in business analysis or related.

🏖️ Benefits

• Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. • Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. • Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. • Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. • Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success.