Senior Business Analyst – Applied AI and Innovation

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TIEVA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

B2B • Cybersecurity • Enterprise

TIEVA is a UK-based IT services company that designs, implements and manages intelligent technology solutions to help organisations work smarter and grow faster. They offer modern workplace solutions, cloud migration and managed cloud services, secure networking, cyber security, and ongoing IT support, combining leading technology partners with a customer-first methodology. TIEVA delivers B2B managed services and enterprise IT transformations for customers across retail, education, media and other sectors, with offices in Leeds and the Thames Valley.

📋 Description

• As one of the first hires into TIEVA's AI Practice: Applied AI and Innovation, you will own the business analysis that turns promising ideas into trusted, measurable outcomes. • Partnering closely with the Principal Architect and our growing AI team, you will own the why, what and measures of success. • Lead discovery workshops and map end-to-end customer journeys, current-state processes and practical future states. • Turn needs into prioritised use cases, costed business cases, clear requirements, acceptance criteria and measurable outcomes. • Establish data ownership, quality criteria and integration needs before delivery begins. • Drive change and adoption with internal teams and customer stakeholders, using feedback to improve what we deliver. • Own the use-case register, surface risks early and report progress, value and learning to senior leaders. • Your first-year impact includes a transparent, scored pipeline of opportunities with investment-ready business cases.

🎯 Requirements

• 5+ years' business analysis experience and a track record of delivering complex transformation work. • Strong process and customer-journey mapping, with the judgement to find root causes rather than document symptoms. • Experience building business cases, shaping testable requirements and working confidently with data quality, ownership and integration. • The credibility to work with operational teams, senior leaders and external customers - listening well, challenging constructively and creating shared clarity. • A self-directed, accountable approach: you see what needs doing, create momentum and follow through on outcomes. • Clear communication without jargon, backed by concise, reusable analysis that both business and technical teams can act on. • Useful, but not essential • Experience in an MSP or IT services environment, or on automation, workflow, integration or adoption programmes. • A recognised BA or change qualification such as BCS, IIBA, Prosci or APMG. • Curiosity about AI and responsible automation. You do not need to arrive as an AI expert - we will invest in your fluency through training and hands-on work.

🏖️ Benefits

• Financial • Life Insurance • Pension • £1,000 refer a friend bonus • Profit share bonus scheme (non-sales, subject to T&C’s) • Will writing contribution • Long Service Awards (financial and time rewards) • Electric Car Scheme (salary sacrifice) • Cycle to Work Scheme (salary sacrifice) • Buying holidays (salary sacrifice) • IT Equipment Purchase / Loan Scheme • Financial Wellbeing Tool • Pension Surgery (consultation with a financial advisor) • Discount scheme (retail, experience days, gym membership, etc.) • Travel and accommodation reward scheme (Navan Platform) • Health and Wellbeing Private Medical Insurance – includes optical and dental • Employee Assistance Programme -for you and your family (Counselling, legal advice, career coaching, financial support) • Digital GP • Wisdom Wellbeing Platform • AVIVA Wellbeing Platform • Gym membership contribution • Gym time • Free onsite yoga (TIEVA North office only) • Free eye tests • Flu vaccinations • Fruit basket • Mental Health First Aiders • Time off Holidays – above statutory increasing with service, plus 8 bank holidays • Birthday benefit -Have your birthday off on us! • Enhanced Maternity Pay • Enhanced Paternity Pay • Enhanced Adoption Pay • Compassionate Leave • Jury Duty top up pay • Funeral Leave • Volunteering Days • Supporting your development • Comprehensive onboarding plan • Funded training and accreditations • Monthly 121’s • Annual performance reviews • Professional Development Plans • Various internal training opportunities • Access to our Learning and Development Specialist • Perks • Welcome goodie bag • Company apparel • Free staff parties • Incentives, competitions and prizes including trips • Staff awards • Opportunity to join various teams, e.g. Culture Team, EDI Team, ESG Team • Free parking at either office location • High quality well-equipped offices – Table football, pinball, pool table, shuffleboard, air hockey, games consoles, darts, multi-faith room, bar, outdoor eating area (subject to location).