Senior Manager, CRM Program Management – Governance

🕒 June 25

🏄 California, Colorado, +2 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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BD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1897

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

💰 $24M Grant on 2020-07

Healthcare • Manufacturing • Healthcare Insurance

BD (Becton, Dickinson and Company) is a global medical technology company dedicated to advancing the world of health. It focuses on developing innovative technologies, services, and solutions to improve safety and efficiency in healthcare. BD offers a wide range of products including medication management solutions, surgical solutions, cervical cancer screening, drug delivery systems, and laboratory services. The company is also involved in infection risk management and provides advanced clinical insights to enhance patient outcomes. With a commitment to global health sustainability and social investing, BD is a leader in healthcare technology and services worldwide.

📋 Description

• Own the overarching Revenue Technology strategic roadmap across CRM, including multi-org governance and innovation alignment. • Lead program governance across the global CRM implementation, ensuring consistent standards and delivery discipline across all workstreams. • Establish governance frameworks, standards, and decision rights that protect enterprise consistency while enabling approved local and business-unit variation. • Drive a consistent operating cadence across AMER and International workstreams. • Lead key decision forums and steering committees, and own executive stakeholder reporting on roadmap, trade-offs, and delivery outcomes. • Own and lead the CRM Technology governance model — decision rights, escalation paths, and review cadences — ensuring decisions are made deliberately, not by default. • Own vendor relationships, contract governance, and license management across CRM platforms. • Identify opportunities for license optimization, consolidation, cost avoidance, and vendor risk mitigation. • Maintain integrated roadmaps guiding CRM initiatives from concept through delivery and value realization. • Manage program plans, milestones, risks, and resources to ensure predictable, high-quality delivery.

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, or related field (or equivalent professional experience). • 7+ years of experience in program management, transformation delivery, consulting, operations, or technology-focused roles within large, global organizations. • Proven experience leading multi-workstream initiatives with complex dependencies and senior-level visibility. • Demonstrated experience establishing and owning governance — decision forums, decision rights, and vendor governance — not solely program coordination. • Demonstrated ability to operate effectively and influence without authority in a matrixed environment. • Willingness and ability to travel up to 30% (Domestic/international) of the time to present in person for workshops, program forums, and key engagements.

🏖️ Benefits

• Annual Bonus • Potential Discretionary LTI Bonus • Medical coverage • Health Savings Accounts • Flexible Spending Accounts • Dental coverage • Vision coverage • Hospital Care Insurance • Critical Illness Insurance • Accidental Injury Insurance • Life and AD&D insurance • Short-term disability coverage • Long-term disability insurance • Long-term care with life insurance • Anxiety management program • Wellness incentives • Sleep improvement program • Diabetes management program • Virtual physical therapy • Emotional/mental health support programs • Weight management programs • Gastrointestinal health program • Substance use management program • Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit • BD 401(k) Plan • BD Deferred Compensation and Restoration Plan • 529 College Savings Plan • Financial counseling • Baxter Credit Union (BCU) • Daily Pay • College financial aid and application guidance • Paid time off (PTO), including all required State leaves • Educational assistance/tuition reimbursement • MetLife Legal Plan • Group auto and home insurance • Pet insurance • Commuter benefits • Discounts on products and services • Academic Achievement Scholarship • Service Recognition Awards • Employer matching donation • Workplace accommodations • Adoption assistance • Backup day care and eldercare • Support for neurodivergent adults, children, and caregivers • Caregiving assistance for elderly and special needs individuals • Employee Assistance Program (EAP) • Paid Parental Leave • Support for fertility, birthing, postpartum, and age-related hormonal changes • Bereavement leaves • Military leave • Personal leave • Family and Medical Leave (FML) • Jury and Witness Duty Leave