Product Support Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £35k - £45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Beam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🏛️ Government

🌍 Social Impact

💰 $19.1M Series A - Beam on 2025-01

Artificial Intelligence • Government • Social Impact

Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.

📋 Description

• Provide quick, friendly customer support for queries via email, phone, video, and live chat • Build and maintain clear support documentation, tutorials, and FAQs • Use product knowledge to solve and triage issues to product, engineering, and customer success teams • Collaborate with product and customer success to improve the Beam Notes customer experience • Share customer feedback and insights • Serve as the first point of contact for Beam Notes users • Help frontline workers make the most of Beam Notes

🎯 Requirements

• Previous experience in customer or product support • Ideally, experience in a fast-paced startup or technology environment • Familiarity with support software such as Zendesk • Strong written and verbal communication skills • Ability to write concise, clear emails and support documentation • Ability to explain complex ideas in simple, easy-to-understand concepts • Problem-solving ability and willingness to investigate issues • Ability to manage multiple queries and shift between different contexts • Confident use of AI tools to increase efficiency • Ability to thrive in fast-moving environments and stay calm under pressure • Interest in learning new technology and keeping up to date with feature releases • Ability to work in the UK • Work visa sponsorship status for the UK must be disclosed • Speaking another European language is a bonus, not a requirement

🏖️ Benefits

• Competitive salaries • Top-tier coaching • Personal development budgets • Equity • Remote or hybrid working options • Shoreditch co-working space with rooftop views • Onsite barista • Kitted out gym • Reasonable adjustments during the hiring process