Customer Service Advisor – Business Energy

🕒 August 16

🇬🇧 United Kingdom – Remote

💵 £26.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Octopus Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.

📋 Description

• Explain business customers’ bills, meters, and tariffs in clear language • Resolve billing queries, meter issues, and complex energy problems • Handle customer queries and complaints end-to-end • Listen to customers and provide tailored solutions without scripts • Deliver warm, empathetic customer service and go the extra mile • Support customers struggling with energy bills or in vulnerable situations • Advise customers on greener energy choices • Collaborate with teammates in a fast-paced environment

🎯 Requirements

• Available to start immediately • Available to work full-time, Monday to Friday, 9:00am–5:30pm • Strong customer service orientation • Willingness to ask questions, learn, and embrace change • Ability to identify and solve problems • Ability to handle challenging conversations and remain calm under pressure • Empathy and patience when supporting vulnerable customers • Passion for a greener future and addressing climate change

🏖️ Benefits

• EV salary sacrifice - drive electric & save • Cycle-to-work scheme • Share options • Fully stocked kitchens • Weekly ‘Family Dinner’ catch-ups • Opportunities to up-skill from year one • Flexible interview process • Interview accommodations and customization available