Customer Service Advisor – Welsh Speaking

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The ESP Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏢 Enterprise

🔧 Hardware

B2B • Enterprise • Hardware

The ESP Group is a UK-based customer experience and information services company that combines contact centre operations (Journeycall) with smartcard, RFID and production capabilities (Systex). It provides end-to-end customer experience solutions — including contact centre agents, technology development, smartcards, RFID, mobility and printing — focused on public sector and transport clients. The group highlights clients such as Transport for London, the Association of Train Operating Companies, London Councils and the Scottish Government.

📋 Description

• Use your excellent communication and administration skills to deliver exceptional customer service. • Join a dynamic, fast-paced, talented, and growing customer service team. • Deliver bespoke customer experience across a variety of communication channels. • Participate in extensive training and provide a warm welcome to team members. • Work in a four on four off rotation between the hours of 10pm - 8am.

🎯 Requirements

• Have a passion for delivering excellent customer service. • Can demonstrate IT skills and have the aptitude to learn to use new systems and software. • Are reliable with a positive attitude and approach. • Thrive in a team environment. • Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.

🏖️ Benefits

• Flexible work patterns • 30 days annual leave pro rata • Standard Life Pension • Optional healthcare cash plans • Financial wellbeing and draw down tool • Stream • Monthly reward and recognition incentive programme • Fully funded professional development courses • EAP