The ESP Group
201 - 500 employees
🤝 B2B
🏢 Enterprise
🔧 Hardware
B2B • Enterprise • Hardware
The ESP Group is a UK-based customer experience and information services company that combines contact centre operations (Journeycall) with smartcard, RFID and production capabilities (Systex). It provides end-to-end customer experience solutions — including contact centre agents, technology development, smartcards, RFID, mobility and printing — focused on public sector and transport clients. The group highlights clients such as Transport for London, the Association of Train Operating Companies, London Councils and the Scottish Government.
Customer Service Advisor – Welsh Speaking
Job not on LinkedIn
🕒 July 29
🇬🇧 United Kingdom – Remote
💵 £13 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
👻 Ghost score 26%
Where this job comes from
Posted on The ESP Group's careers page, not through a job board
First seen by Remote Rocketship July 29
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The ESP Group
201 - 500 employees
🤝 B2B
🏢 Enterprise
🔧 Hardware
B2B • Enterprise • Hardware
The ESP Group is a UK-based customer experience and information services company that combines contact centre operations (Journeycall) with smartcard, RFID and production capabilities (Systex). It provides end-to-end customer experience solutions — including contact centre agents, technology development, smartcards, RFID, mobility and printing — focused on public sector and transport clients. The group highlights clients such as Transport for London, the Association of Train Operating Companies, London Councils and the Scottish Government.
📋 Description
• Use your excellent communication and administration skills to deliver exceptional customer service. • Join a dynamic, fast-paced, talented, and growing customer service team. • Deliver bespoke customer experience across a variety of communication channels. • Participate in extensive training and provide a warm welcome to team members. • Work in a four on four off rotation between the hours of 10pm - 8am.
🎯 Requirements
• Have a passion for delivering excellent customer service. • Can demonstrate IT skills and have the aptitude to learn to use new systems and software. • Are reliable with a positive attitude and approach. • Thrive in a team environment. • Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
🏖️ Benefits
• Flexible work patterns • 30 days annual leave pro rata • Standard Life Pension • Optional healthcare cash plans • Financial wellbeing and draw down tool • Stream • Monthly reward and recognition incentive programme • Fully funded professional development courses • EAP
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