Customer Care Associate

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ihateironing

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 B2C

🛒 Retail

🚗 Transport

B2C • Retail • Transport

ihateironing is a leading provider of dry cleaning and laundry services in the UK and New York. They offer a convenient and hassle-free service with collection and delivery options, allowing customers to have their laundry professionally washed, ironed, altered, or repaired. Established in 2014, ihateironing partners with the best local dry cleaners to ensure top quality service. With flexible scheduling, 24-hour service turnaround, and a focus on customer satisfaction, ihateironing aims to simplify laundry needs for busy professionals and families.

📋 Description

• Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team. • You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. • You will be handling customer complaints and providing appropriate solutions. • Working as part of a team to deliver outstanding service to customers. • Dealing with a high volume of calls and troubleshooting any issues that may arise. • Collaborating with dry cleaners and drivers to facilitate service delivery.

🎯 Requirements

• Two year's minimum previous customer care experience • Excellent attention to detail • Well organised and punctual • A team player • Honesty and professionalism in everything you do • Working hard and additional hours and weekends when required • Dealing with 50+ calls on a daily basis • Troubleshooting issues that may arise • Handling customer complaints and providing appropriate solutions • Ability to think on your feet and use your own initiative • Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

🏖️ Benefits

• Competitive salary • Fully remote role • £20 monthly health and fitness subsidy • Eligible for a discretionary annual company bonus of up to £2,000. • Company pension • Paid accommodation for 3 weeks training in London • Subsidised laundry and dry cleaning • Opportunity for progression • Great working environment