Digital Customer Service Advisor – Energy

🕒 July 2

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 41%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Octopus Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

⚡ Energy

📡 Telecommunications

Energy • Telecommunications

Octopus Energy is a UK-based energy supplier that offers innovative smart tariffs and renewable energy solutions. Known for its award-winning customer service and commitment to a greener future, Octopus Energy provides great value for the long term with prices historically cheaper than any other large supplier. As one of Europe's leading investors in renewable energy generation, the company is highly trusted, holding a five-star customer service rating. Octopus Energy offers a variety of tariffs tailored for smart meters, solar energy, and electric vehicles, emphasizing cost savings and environmental benefits. Octopus Energy has also expanded internationally with operations in several countries, including Germany, Spain, France, Italy, Japan, New Zealand, and the USA.

📋 Description

• Help customers understand their bills, meters, and tariffs • Resolve billing queries, meter issues, and complex energy problems • Provide end-to-end customer service via phone or email, including handling complaints • Listen to customers and deliver appropriate solutions without relying on scripts • Provide warm, kind, and empathetic support • Assist customers struggling with energy bills and advise on greener energy choices • Work from home with flexible hours as part of a supportive team

🎯 Requirements

• Passion for great customer service • Willingness to ask questions and embrace change • Ability to collaborate and support teammates • Passion for a greener future and concern for the planet • Ability to identify problems and implement solutions • Ability to handle challenging conversations and work under pressure • Empathy, patience, and ability to support customers struggling to pay bills or in vulnerable situations

🏖️ Benefits

• Home based work • Flexible hours • Supportive and inspiring team