Customer Success Manager

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

💵 $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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beehiiv

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

☁️ SaaS

📱 Media

🤝 B2B

SaaS • Media • B2B

beehiiv is a SaaS platform that enables creators, publishers, and businesses to build, grow, and monetize newsletters and publication websites with no-code tools. It provides a newsletter editor, website builder, AI automations, growth tools (referral programs, pop-ups, boosts), audience segmentation, analytics, and an integrated ad network and monetization features such as paid subscriptions and sponsorships. The platform targets individual creators, media brands, and businesses looking to publish content, engage audiences, and generate revenue from their newsletters and sites.

📋 Description

• Manage a portfolio of enterprise customer accounts to foster long-term partnerships • Onboard new enterprise customers to ensure they are set up for success • Act as the main point of contact for customer escalations and provide timely, proactive resolutions • Understand customers’ businesses and goals and provide strategic insights and recommendations to drive customer satisfaction, product adoption, and retention • Deliver Quarterly Business Reviews to drive product adoption and customer satisfaction • Advocate for customers and help implement cross-functional initiatives across Sales, Marketing, Product, and Support • Own team-wide initiatives, including playbooks, programs, process improvements, and enablement, that help Customer Success scale • Create, test, and share AI-powered workflows and tools that improve team effectiveness and present their customer and business outcomes

🎯 Requirements

• Candidates must be based in the U.S. and open to time zones • 2+ years of experience in Customer Success, Account Management, or another client-facing role • Excellent customer relationship management skills • Strong communication, listening, writing, and time management skills • Ability to problem-solve and resolve client issues quickly and efficiently • Organized and reliable: able to work independently with little direction when necessary • Genuine excitement about scaling a growing platform • An ownership mentality • Hands-on experience using AI tools (e.g., Claude, ChatGPT, automation platforms) to streamline your work, such as building workflows, templates, dashboards or analyses • A track record of taking on projects beyond your core role that made your team or company better • Experience working in the email/newsletter space is a huge plus

🏖️ Benefits

• Competitive salary • Stock options • Health, dental, and vision insurance • 401(k) employer match • Unlimited PTO (mandatory 10 days per year minimum) • Annual in-person team offsite • Unlimited book budget • Monthly Wellness Days (every third Friday of the month)

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