Senior Director, Enterprise Implementation Services

🕒 October 16

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 10%

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Benchmark Gensuite®

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Benchmark Gensuite® is an AI-forward, enterprise SaaS platform that provides integrated Environment, Health & Safety (EHS), sustainability, compliance, and quality management solutions. The platform delivers modules for incident management, inspections, CAPA, regulatory and chemical management, environmental and sustainability reporting, product stewardship, and operational safety — with embedded AI (Genny AI) and mobile/IoT integrations to automate reporting, risk assessment, and field workflows for large organizations and global enterprises.

📋 Description

• Build the professional services team for systems implementation • Define the operating model, service offerings, engagement structure, delivery methodology, governance, and handoffs • Set standards and templates for scoping, estimation, staffing, change control, and project close-out • Establish role definitions, skill levels, and career paths for implementation consultants, project managers, and solution architects • Define and manage metrics including utilization, margin, schedule and budget variance, scope-change capture, and customer satisfaction • Partner with New Logo, Expansion Growth, and Finance to structure implementation budgets and SOWs • Establish change-order and SOW-amendment processes • Review and approve scope and pricing for large or complex deals • Lead and escalate the largest, highest-risk enterprise implementations • Guide solution design, integrations with ERP, HRIS, IAM, data platforms, and other enterprise systems, data migration, and change management • Hold delivery teams accountable for schedule, budget, quality, and customer outcomes • Hire, develop, coach, and scale the implementation team • Determine the appropriate mix of internal staff, partners, and subcontractors and manage those relationships • Engage customer executives and sponsors to set expectations and build delivery confidence • Provide input to Product and Leadership based on large-customer needs and delivery lessons learned • Work with Growth leadership to position implementation capabilities in strategic pursuits

🎯 Requirements

• 12+ years’ experience in consulting, systems implementation, or professional services • 5+ years’ experience managing and leading professional services delivery in the EHS management systems and/or EHS digital platforms space • Direct experience building, scaling, or materially reshaping professional services or implementation practices • Experience with offerings, methodology, pricing, resourcing, and delivery governance • Strong commercial acumen, including scoping, pricing, and negotiating SOWs • Experience managing change control and accountability for engagement margin and profitability • Executive presence and ability to earn trust with customer executives, internal leadership, and delivery teams • Bachelor's degree or equivalent experience • Willingness to travel 35%

🏖️ Benefits

• Employee role • Full-time employment • Remote work in the US Midwest and East Coast • Opportunity to build a services capability from the ground up with visible executive sponsorship • Significant influence over how the company packages, prices, and delivers its work • Meaningful mission focused on protecting people, communities, and the environment

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