Senior Implementation Manager

🕒 May 28

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Benepass

WebsiteLinkedInAll Job Openings

11 - 50 employees

👥 HR Tech

💸 Finance

🧘 Wellness

💰 $12M Series A on 2021-09

HR Tech • Finance • Wellness

Benepass is a flexible benefits platform designed for people-first companies, offering a range of personalized and adaptable employee benefits solutions. With a focus on meeting the diverse needs of today’s global workforce, Benepass allows companies to provide customized benefits packages that include health savings accounts, flexible spending accounts, wellness programs, professional development, and more. The platform emphasizes ease of use with features like card-first technology, automated enrollment, and real-time engagement metrics. Benepass supports companies in designing competitive benefits programs that enhance employee satisfaction and retention while staying aligned with corporate DEI and wellness values.

📋 Description

• Own end-to-end implementations for a portfolio of 5–7 enterprise and strategic customers, from kickoff through go-live and handoff • Act as the primary point of contact for customer stakeholders, including senior and executive-level partners • Develop and manage detailed project plans, timelines, and deliverables across complex, multi-workstream implementations • Drive cross-functional alignment across internal teams (Product, Engineering, Customer Success, Operations, etc.) to ensure successful execution • Proactively identify and mitigate risks, managing escalations with urgency and clarity • Lead effective, structured communication with both internal and external stakeholders, including regular status updates and executive readouts • Ensure a high-quality customer experience, balancing speed with accuracy and attention to detail • Continuously improve implementation processes by identifying patterns, gaps, and opportunities for scalability • Serve as a trusted advisor to customers, guiding them through best practices and complex decision-making

🎯 Requirements

• 6–8+ years of experience in implementation, onboarding, project management, or customer-facing delivery roles, preferably in SaaS or enterprise environments • Proven experience managing large, complex, and high-value implementations with multiple stakeholders • Exceptional project management skills, with the ability to manage competing priorities and tight timelines • Strong communication and stakeholder management skills, including experience working with executive audiences • Demonstrated ability to thrive in fast-paced, evolving environments • Highly detail-oriented and organized, with a strong sense of ownership and accountability • Experience collaborating cross-functionally and influencing without direct authority • Familiarity with project management tools and methodologies (e.g., Asana, Jira, Smartsheet, Agile/Waterfall hybrid approaches)

🏖️ Benefits

• 95% coverage of medical, dental, and vision • $250 WFH setup (one time) • $500/year Learning & Development Benefit • $150/month cell phone + internet • $100/month Wellness • $100/month Co-working and Commuter Benefit • Flexible PTO