Technical Account Manager

November 22

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Benepass

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HR Tech • Finance • Wellness

Benepass is a flexible benefits platform designed for people-first companies, offering a range of personalized and adaptable employee benefits solutions. With a focus on meeting the diverse needs of today’s global workforce, Benepass allows companies to provide customized benefits packages that include health savings accounts, flexible spending accounts, wellness programs, professional development, and more. The platform emphasizes ease of use with features like card-first technology, automated enrollment, and real-time engagement metrics. Benepass supports companies in designing competitive benefits programs that enhance employee satisfaction and retention while staying aligned with corporate DEI and wellness values.

11 - 50 employees

👥 HR Tech

💸 Finance

🧘 Wellness

💰 $12M Series A on 2021-09

📋 Description

• Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules. • Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders. • Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices. • Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions. • Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing. • Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients. • Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate.

🎯 Requirements

• 3-5 years of technical account management or similar customer-facing technical role. • Experience with API integrations, SSO setup, and enterprise software implementations. • Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL, working in Excel or similar products, proficiency in BI tooling and data warehouse querying. • Excellent project management skills with experience leading complex technical initiatives. • Strong written and verbal communication skills.

🏖️ Benefits

• 95% coverage of medical, dental, and vision • $250 WFH setup • $150/month cell phone + internet • $100/month Wellness • Flexible PTO • Several team onsites a year