Member Implementation Advisor

🕒 October 14

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $58k - $63k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Better Impact Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2000

☁️ SaaS

🤝 B2B

🌍 Social Impact

SaaS • B2B • Social Impact

Better Impact Inc. is a software company that provides cloud-based volunteer, membership, and client management solutions for nonprofits, volunteer centers, and corporate CSR programs. Its platform automates volunteer recruitment, scheduling, training, communications, and reporting, and integrates tools for tracking impact and membership administration. Better Impact operates as a SaaS provider serving organizations of various sizes and focuses on improving volunteer engagement and measuring social impact.

📋 Description

• Work directly with new members to understand their goals, existing processes, and operational needs • Help members develop practical implementation strategies aligned with organizational priorities • Guide members through implementation from initial onboarding through successful software adoption • Identify challenges, recommend solutions, and help members make informed configuration and usage decisions • Lead engaging, accessible software training sessions for individuals and groups • Adapt communication and teaching approaches to different audiences, experience levels, and learning styles • Explain software features and workflows clearly and relevantly • Help members develop the knowledge and confidence to manage software independently • Build positive, professional member relationships throughout implementation • Maintain clear communication, manage expectations, and ensure members understand next steps • Introduce members to additional tools, resources, and services supporting their goals • Collaborate across teams to resolve challenges and ensure a smooth member experience • Maintain accurate records of implementation activities, member progress, and follow-up needs • Identify improvements to implementation processes, training materials, and member experience • Share member feedback and insights with internal teams

🎯 Requirements

• Experience in a client-facing role, ideally within a SaaS or technology environment, such as implementation, customer success, onboarding, training, or operations • Strong communication and presentation skills, with the ability to explain technical concepts clearly to audiences with varying levels of experience • Ability to assess customer needs, ask thoughtful questions, and recommend practical solutions • Comfort learning new software, troubleshooting challenges, and navigating multiple technology platforms • Strong organizational skills and attention to detail, with the ability to manage competing priorities and follow-up activities • Ability to work independently while collaborating effectively with colleagues across teams • Familiarity with productivity, communication, and customer management tools such as Microsoft Office, HubSpot, Zoom, ClickUp, Intercom, or similar platforms • A proactive, adaptable approach to problem-solving and a commitment to providing a positive member experience • Must be located in the United States or Canada • Must be available to work Pacific or Mountain Time Zone business hours • Nice to have: Previous experience implementing or training others on SaaS products • Nice to have: Experience working with Better Impact software • Nice to have: Experience in volunteer management, nonprofit operations, or other mission-driven environments • Nice to have: Experience developing or improving onboarding processes, training resources, or customer workflows • Nice to have: Familiarity with using data, feedback, or performance metrics to improve customer experiences

🏖️ Benefits

• Unlimited paid vacation (United States) • Health and dental insurance (United States) • 401(k) retirement plan (United States) • 20 days of paid time off per calendar year (Canada) • Medical benefits through Sun Life (Canada) • Registered Retirement Savings Plan (RRSP) matching program through Canada Life, with employer matching contributions of up to 3% and a two-year vesting period (Canada)

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