Senior Clinical QA Specialist – AI

🕒 October 15

🇺🇸 United States – Remote

💵 $125k - $150k / year

⏰ Full Time

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 21%

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BetterHelp

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2013

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

BetterHelp is the world's largest online therapy service, offering professional, licensed, and vetted therapists to help with a range of issues including depression, anxiety, relationships, trauma, and more. The platform allows users to communicate with therapists via text, chat, phone, and video sessions, providing convenience and flexibility similar to traditional in-office therapy. BetterHelp matches users with licensed providers such as psychologists, licensed professional counselors, and clinical social workers, and offers therapy solutions for individuals, couples, and teens.

📋 Description

• Develop, operationalize, and refine QA frameworks for AI tools, including testing protocols, evaluation rubrics, monitoring systems, and review processes • Conduct pre- and post-production evaluations and audits of AI outputs for clinical safety, accuracy, bias, and alignment with therapeutic, ethical, and regulatory standards • Review AI-related escalations from therapists, clients, and customer-facing teams; identify patterns, severity, and escalation pathways • Analyze QA findings and trends to produce actionable Clinical AI QA reports and recommendations for AI features, model behavior, prompts, guardrails, and workflows • Develop and maintain clinical AI risk and escalation pathways with Legal, Compliance, Clinical Operations, and other cross-functional teams • Support clinical risk assessments for new and evolving AI capabilities, including failure modes and safeguards • Monitor emerging AI QA and evaluation methodologies, tools, research, and healthcare industry best practices • Contribute to research studies and evaluations related to AI efficacy, safety, quality, and emerging evaluation approaches • Support Clinical Department initiatives such as office hours, newsletters, and team programs • Represent BetterHelp at public events, webinars, presentations, and conferences as appropriate

🎯 Requirements

• Graduate degree (Masters or Doctorate) in counseling, psychology, or social work • Clinical background in mental health, such as psychotherapy, telemedicine, digital mental health, or related care settings • Knowledge of emerging AI regulatory frameworks and best practices for AI in mental health • Experience working in AI, technology, or data science applications in healthcare settings • Knowledge of quality assurance, auditing, and compliance processes, including privacy, security and confidentiality standards in mental healthcare • Strong communication skills to translate clinical expertise into operational and product guidance for AI systems • Strong analytical and problem-solving skills; comfort operating in fast-paced, data-driven environments • Experience collaborating with cross-functional teams • Growth mindset, curiosity, and passion for advancing mental health care through safe and innovative technologies • Broad understanding of evidence-based therapeutic approaches and current clinical trends • Preferred: specialized degrees, certifications, or training in AI • Preferred: familiarity with LLM evaluation methods and/or direct AI evaluation experience • Preferred: background in data analytics or research • Preferred: ability to rapidly learn new technologies and processes with minimal direction

🏖️ Benefits

• Remote work with regular in-person bonding experiences sponsored by the company • Competitive compensation • Holistic perks program (including free therapy, employee wellness, and more) • Excellent health, dental, and vision coverage • 401k benefits with employer matching contribution • The chance to build something that changes lives – and that people love • Any piece of hardware or software that will make you happy and productive • An awesome community of co-workers • Performance bonus • Travel expenses covered for required in-person collaboration and company-wide offsite

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