DevOps Medallia Expert

Job not on LinkedIn

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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This company has sponsored UK Skilled Worker visas in the past.

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Billigence

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201 - 500 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Billigence is a data-focused company that specializes in advisory services, training, and solutions to empower businesses with data. They offer services in data governance, data visualization, data science, AI, and more, providing tools and insights to help businesses harness their data's full potential. With a strong focus on data strategy and governance, Billigence partners with leading technology platforms like Snowflake, Alteryx, and H2O. ai to deliver bespoke solutions tailored to customer needs across various industries. Their expertise extends across telecommunications, media, and financial services, ensuring clients can navigate complex data landscapes efficiently.

📋 Description

• Develop and maintain JavaScript, HTML, CSS and script-based configurations and enhancements for the Medallia platform • Administer and configure the Medallia platform, including creating, modifying and maintaining reports, dashboards, KPIs and visualisations • Configure, test and deploy customer surveys and feedback programmes • Manage Medallia Digital properties, intercepts, tagging and digital experience configurations • Gather requirements, carry out impact assessments and provide business analysis support • Troubleshoot platform, reporting, data and integration issues across business and IT teams • Provide full support for the SaaS application and its underlying ETL/ELT pipelines in Microsoft Fabric and IBM DataStage • Perform data validation and root-cause analysis, and support SQL and database investigations where required • Share knowledge and keep the Confluence knowledge base up to date in a structured, LLM-friendly format • Deliver assigned development tasks through to completion • Create or update at least one knowledge base article every month

🎯 Requirements

• Proven, hands-on experience with the Medallia platform, including administration and configuration • Strong JavaScript skills, with working knowledge of HTML, CSS and scripting • Application development experience, ideally in a DevOps or platform support environment • Experience with Medallia surveys, reporting and Medallia Digital • Experience supporting ETL/ELT pipelines, ideally in Microsoft Fabric and/or IBM DataStage • Strong SQL skills for data validation and root-cause analysis • Ability to own issues end to end and coordinate troubleshooting across business and IT teams • Clear documentation habits and a commitment to knowledge sharing • Ability to work independently and hit the ground running • Direct Medallia platform experience is essential • Experience with Atlassian Rovo (desirable) • Experience building MCP (Model Context Protocol) servers (a big plus) • Experience building AI solutions with ADK (Agent Development Kit) (highly valued)

🏖️ Benefits

• 12-month contract • Outside IR35 • Remote work • Equal-opportunity and inclusive employer • Inclusive environment for applicants and employees

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