Operations Excellence Lead

🕒 April 23

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bloomon

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🛒 Retail

🛍️ eCommerce

💰 Series C on 2019-03

Retail • eCommerce

bloomon is a company that specializes in delivering fresh and dried flowers across the Netherlands. It offers a variety of floral products including bouquets, wreaths, and arrangements for various occasions such as birthdays, holidays, and special events. The company prides itself on using ultra-fresh flowers sourced directly from top growers, ensuring a long-lasting experience for customers. Bloomon also provides a flexible flower subscription service that allows customers to receive regular flower deliveries based on their preferences. Additionally, bloomon collaborates with designers for special collections and emphasizes sustainability in its practices. The company offers next-day delivery for select items and provides customers with tracking information to follow their orders. As a B Corp certified company, bloomon is committed to high social and environmental standards.

📋 Description

• Monitor the performance of our key 3rd party supplier, overseeing a robust governance cadence to ensure KPI delivery and strategic alignment. • Independently lead high-value strategic projects which result in improvements in cost, quality or customer experience. • Support with quarterly SteerCos and Exec briefings, aligning supplier delivery with internal strategic priorities. • Lead "peak" (Christmas, Valentine’s Day, Mother’s Day) retrospectives to turn operational challenges into standardised, scalable improvements. • Lead end-to-end Mother’s Day planning, driving alignment across internal teams and 3rd-party supplier to hit key milestones while optimising production plans against quality standards, cost-efficiency, and forecast flexibility. • Lead end-to-end projects across both owned and 3rd party production & fulfillment sites to identify efficiencies, streamline processes, and deliver measurable cost savings. • Analyze complex operational datasets to establish performance baselines, identify "best-in-class" practices across sites, and pinpoint high-value opportunities for replication or improvement. • Act as a flexible "internal consultant", deployed to work flexibly for the VP Operations: Customer Operations or the VP Operations: Production & Supply Chain to deliver value driving projects in owned or 3rd party supply chains. • Manage the implementation of new operational standards and processes, ensuring that change is not just launched, but sustained through training and accurate adoption. • Collaborate with operational, range and commercial teams to support the development of robust inventory management and fulfilment systems, processes and reporting required to scale a high complexity range of non-floral gifts, foods, home goods. • Optimise process to enable further expansion of the “add-on” range without compromising core floral operations. • Identify and implement, or lead implementation of, AI-driven opportunities to automate workflows, eliminate human error, and allow our operations to scale vertically without a linear increase in costs. • Conduct deep-dive analyses and prepare business cases for VP and exec-level decisions on changes in supply chain, production or fulfillment strategy. • Perform analysis on budget and performance variations to identify root causes and actionable insights.

🎯 Requirements

• Consulting Background: Have 3+ years in a consulting environment, where you developed a toolkit for structured problem-solving, building robust business cases, and managing complex stakeholders. • Operations Experience: Have hands-on operational experience in a fast-paced e-commerce or retail setting that had its own production, warehousing or fulfillment operations. • Analytical & Data-Driven: You don’t just report data; you find the narrative within it to drive decision-making. • Pragmatic Strategist: You can move from a high-level business case to the warehouse floor without losing momentum. • Expert Influencer: You are comfortable holding 3rd party partners accountable while maintaining a collaborative, commercial relationship. • Forward-Thinking: You are excited by the potential of AI to revolutionise traditional logistics and customer service models. • Context Switching: You’re someone who can switch easily between big-picture strategic thinking and getting stuck into the day-to-day execution of complex projects.

🏖️ Benefits

• Flexible working & work from abroad • 25 days holiday + your birthday + flexible bank holidays, & option to buy additional holiday each year • 1 Volunteering day each year • Enhanced family leave and a workplace nursery scheme • A flexible training framework for every stage of your career • Irresistible discounts on our products, blooms & subscriptions! • Share in our success with a choice to take equity options from day 1 • ClassPass membership: monthly credits to spend on fitness classes, yoga and much more!