BM Digital
51 - 200 employees
🛍️ eCommerce
đź“Ł Marketing
eCommerce • Marketing
BM Digital is the leading digital marketing firm specializing in eCommerce growth. With a mission to inspire brands through creativity, media, and innovation, the company believes in fostering an inclusive environment for its employees. BM Digital has a history of founders and operators who have built unicorns and multiple 9-figure businesses. The firm helps scale e-commerce companies by frequently investing in equity stakes and providing working capital. They manage over US$100M in annual digital marketing spend and collaborate with high-profile celebrities and thousands of micro-influencers across major platforms. Headquartered in San Francisco, BM Digital also has offices in New York, London, and Hong Kong.
Customer Success Lead
đź•’ Yesterday
Where this job comes from
Posted on BM Digital's careers page, not through a job board
First seen by Remote Rocketship Yesterday
Still open on BM Digital's site. Checked 1 hour ago.
BM Digital
51 - 200 employees
🛍️ eCommerce
đź“Ł Marketing
eCommerce • Marketing
BM Digital is the leading digital marketing firm specializing in eCommerce growth. With a mission to inspire brands through creativity, media, and innovation, the company believes in fostering an inclusive environment for its employees. BM Digital has a history of founders and operators who have built unicorns and multiple 9-figure businesses. The firm helps scale e-commerce companies by frequently investing in equity stakes and providing working capital. They manage over US$100M in annual digital marketing spend and collaborate with high-profile celebrities and thousands of micro-influencers across major platforms. Headquartered in San Francisco, BM Digital also has offices in New York, London, and Hong Kong.
đź“‹ Description
• Resolve client escalations and disputes by understanding the full situation, recommending solutions, and communicating empathetically • Monitor client health weekly and proactively address concerns • Lead onboarding calls for every new client • Conduct midpoint and end-of-program client check-ins • Collaborate with sales, project managers, and coaches • Begin with onboarding calls and weekly client check-ins while learning the program and shadowing experienced team members
🎯 Requirements
• Experience in customer success, account management, or client services • Calm, warm, and confident when handling difficult conversations • Clear writing and good listening skills • Good judgment about when to intervene and whom to involve • Organized and comfortable using Slack and Asana • E-commerce or influencer marketing experience is a plus
🏖️ Benefits
• Remote work arrangement • Onboarding and training before independently leading escalations
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