Media Operations Manager

🔥 1 hour ago

🌏 Anywhere in the World

💵 $50k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 20%

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BM Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

BM Digital is the leading digital marketing firm specializing in eCommerce growth. With a mission to inspire brands through creativity, media, and innovation, the company believes in fostering an inclusive environment for its employees. BM Digital has a history of founders and operators who have built unicorns and multiple 9-figure businesses. The firm helps scale e-commerce companies by frequently investing in equity stakes and providing working capital. They manage over US$100M in annual digital marketing spend and collaborate with high-profile celebrities and thousands of micro-influencers across major platforms. Headquartered in San Francisco, BM Digital also has offices in New York, London, and Hong Kong.

📋 Description

• Establish clear workflows, operating rhythms, standards, and accountability mechanisms • Lead Team Leads, Media Buyers, and Media Analysts • Hold teams accountable for performance, quality, and execution • Create feedback loops between individual performance, team performance, and client outcomes • Identify bottlenecks, recurring errors, manual work, and communication gaps • Redesign processes and introduce tools, automation, and documentation • Monitor workload and recommend account allocation, hiring, staffing, and resource requirements • Manage team capacity as client volume changes • Coach Team Leads and high-potential Media Buyers • Build the next layer of leadership within the organization • Work with Media Buying leadership and cross-functional teams to improve execution, capacity, quality, and team performance

🎯 Requirements

• 6+ years of experience in paid media, performance marketing, growth marketing, or a related field • Strong e-commerce experience • Experience managing Media Buyers, Analysts, Team Leads, or similar professionals • Experience building or improving operating processes and team workflows • Strong knowledge of Meta, Google, TikTok, and other paid media platforms • Experience with performance management and team development • Experience managing team capacity and resource allocation • Strong analytical, organizational, and communication skills • Experience in an agency, growth, or high-volume client environment is valuable

🏖️ Benefits

• Performance bonus • Equity • Fully remote work • Globally distributed team • Opportunity to own and shape media operating infrastructure • Significant ownership over team processes, performance measurement, capacity management, and scaling

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